Integration Specialist
Job Details
Experienced
4 Year Degree
Description

Summary/Objective

Ingo Money’s Integration Specialist is a critical member of the Payments Integration team and is responsible for the integration process for Ingo clients. The Specialist will be expected to continuously improve the overall integration process; thereby decreasing time to market for Ingo clients. The Specialist will be responsible for managing relationships with the clients and will lead customer integrations, collaborating with internal staff to ensure a smooth integration for each client. The Specialist will also be cross-trained on all internal daily settlement and reconciliation processes to support clients and the platform, as well as the network registration process. 

**This position is located in Alpharetta, GA, but other locations will be considered for the ideal candidate**


Specific Duties & Responsibilities

  • Manage client integration projects, create and manage project plans, deliverables and milestones
  • Manage procedures and customer facing documentation for integration projects
  • Ensure materials are up to date, as processes can change frequently
  • Collaborate with Product Development teammates to build customer facing documentation such as manuals, presentations, etc.
Qualifications

Skills/Qualifications

  • Ability to understand technical systems and requirements and able to clearly express these concepts to clients and internal teams
  • Proficiency in using table-based systems that operate on SQL commands
  • Excellent interpersonal and communication skills (both oral & written)
  • Process and detail oriented with strong analytical and problem-solving skills
  • Strong organization and time management skills
  • A self-starter with ability to work independently
  • A quick learner, comfortable working in a dynamic, fast changing environment

Education/Experience

  • Bachelor’s Degree in business, computer science or related field preferred
  • Minimum 2 - 3 years’ experience in an electronic payments industry role
  • Financial services, payment network and/or banking industry experience, a plus
  • Previous training and product implementation experience a plus
  • Previous testing and quality assurance experience a plus
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