Case Manager (Guest Helpers), Full-Time (MS)
Job Details
Men's Shelter - Seattle, WA
Full Time
2 Year Degree
$17.53 - $19.28 Hourly

Seattle's Union Gospel Mission is currently looking for a Case Manager  (Guest Helpers) to join the Emergency Shelters team in Seattle, WA.


Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.


The Case Manager  (Guest Helpers) supports the Emergency Shelters team by providing high quality case management, care, counseling, spiritual leadership and records management for residents in the recovery program.


Our Emergency Shelters team is looking for its newest member and we think that could be you!


Shift Schedule

This position will be regularly scheduled to work Monday-Wednesday, 7:00 AM 3:30 PM, Thursday-Friday, 12:00 PM 8:30 PM. Occasional weekends, evenings, and holidays will be required. Attendance at the MMRP Graduation during the last Thursday or every month is also required.


Essential Job Duties

  1. Be an informed expert in the field of homelessness in Seattle, particularly as related to relational dysfunction.
  2. Maintain an atmosphere in the shelter that will be most conducive to safety, dignity, and cleanliness.
  3. Conduct Guest Helper intakes and coordinate all aspects of the intake process including inquiry calls, phone screens and intakes.
  4. Assess applicant ability to live independently and evaluate special needs in areas such as health care, mental health, and addiction.
  5. Responsible for admission decisions in coordination with supervisor.
  6. Manage caseload of individual clients in Guest Helper program.
  7. Meet weekly with each of the assigned Guest Helpers to help move them toward agreed upon goals, including Mens Recovery Program, employment and housing. Conduct crisis management when needed and recommend appropriate treatment or action.
  8. Record, report, and maintain required records and statistical information regarding chore assignment schedules. Ensure that chores are consistently completed in accordance with schedule.
  9. Conduct UA (Urine Analysis) checks and breathalyzer screenings. Administer observed urine collections for drug screening of guests. (Due to the sensitive nature of these essential job duties we are only able to consider males for this position.)
  10. Use independent judgment regarding Guest Helper discipline, including barring and exiting based on program guidelines and Mission policies.
  11. Meet weekly with Guest Services Administrator to discuss status of assigned men and any pertinent program information.
  12. Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for program men.
  13. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All staff are encouraged to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization. All employees are expected to interact positively and cooperatively with our volunteers.
  14. Attend and participate in all Mission, Division and Department meetings and training, as required.
  15. Any other job-related duties as assigned by supervisor.

Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle's Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Missions Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Seattles Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  5. Ability to successfully pass pre-employment drug and criminal background screenings.
  6. Possess a valid Washington State Drivers License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
    1. Clean driving record
    2. No current suspensions or revocations
    3. At least 21 years of age
  7. Maintain strong knowledge of the Mission addiction recovery curriculum
  8. Knowledge and understanding of case management standards and practices required.
  9. Excellent verbal and written communication, interpersonal and organizational skills required.
  10. Proficiency in Microsoft Outlook and Word required.

Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
  2. Regularly lift and/or carry up to 20 pounds.
  3. Talk on telephone and use computer extensively.



BA/BS in Social Service or other behavioral science preferred.



One year of case management experience preferred.



Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.



Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.


Vision Statement

To see every homeless neighbor beloved, redeemed, restored.


Core Values

  • Sacred Relationships
  • Passionate Urgency
  • Strategic Effectiveness
  • Courageous Belief
  • Innovative and Scrappy