E-Billing Specialist_St. Louis, MO
Job Details
Missouri - St. Louis, MO
Full Time
High School Diploma or GED Equivalent
Job Description & Duties

Intelliteach is a leading global service provider of Accounting and IT Services searching for talented and experienced legal Accounts Receivable portfolio management professionals. We offer a full range of business process outsourcing for IT and accounting professionals within the legal industry. The ideal candidate will share our values and have an interest in providing exceptional customer service to our clients. Intelliteach provides services to many of the largest Law Firms and Accounting firms in the US. Join a small company that believes in work life balance and who can offer many advantages over large corporations. We are currently seeking an E-Billing Specialist to join our St. Louis, MO team.

As an E-Billing Specialist at Intelliteach you will assist with the management of electronic billing for multiple law firms as part of a centralized team.  Your responsibilities will include gathering information and documentation to facilitate the set-up of new clients, then ongoing maintenance of existing clients, in the designated E-billing Software and vendor sites; collaborating with the local team, as well as firm personnel, to ensure the timely submission of invoices and resubmission of corrected and/or appealed invoices. This role acts as a primary support and back up for the VP of Billing Services.

 Primary Responsibilities:

  • Submit monthly electronic invoices to firm clients, ensuring all client and firm guidelines are followed during submission.
  • Track the status of electronic invoices from submission to acceptance.
  • Resolve rejections until submission is successful and keep documentation of issues/resolution.
  • Resolve residual balances by appeal, working with timekeepers directly for details to submit for repayment; or write off, through the appropriate assigned personnel.
  • Liaise between firm’s billing/collections team, billing attorneys, secretarial staff and clients regarding ebilling, as directed.
  • Set-Up and maintain vendor sites for: new matters, new timekeepers, new and revised budgets and ongoing rates.
  • Identify, research, and troubleshoot rejected invoices and other issues as they arise so that electronic invoices are properly submitted and accepted by clients. Interact with various groups, to document and educate timekeepers to preclude future issues and expedite the acceptance of electronic invoices.
  • Coordinate resubmission of invoices with billing team, billing attorneys, secretaries and client representatives. Ensuring corrective action is in place for future submissions.
  • Assist in the preparation and maintenance of E-billing manuals, reference guides, and educational tools that support the E-billing operation.
  • Assist with analyzing industry trends, proactively seeking ways to improve current process and maximizes efficiency with the group.
  • Assist with special projects and ad-hoc requests as directed by management.
  • Other Duties as they arise.

Skills and Ability:

  • Service oriented and self-motivated, consistently performing with a high sense of urgency and pride in product.
  • Superior organizational skills and must be detail-oriented.
  • Superior technical skills; must work in multiple software programs and online vendor websites.
  • Law firm experience preferred but not required.
  • Knowledge of E-Billing platforms such as EbillingHUB, Tymetrix, Serengeti, etc.
  • Advanced proficiency with Microsoft Excel and Microsoft Office products.
  • Excellent written and verbal communication and interpersonal skills, and an ability to establish and maintain relationships with partners, attorneys, finance staff, clients, and third-party vendors.

 Job Requirements:

  • 5+ years of professional work experience with electronic billing.
  • Bachelor’s degree preferred but not required.

This is a full-time position that includes a robust benefits plan. Benefits offered with this position include competitive pay commensurate with experience, medical, dental, vision, 401k, paid holidays and paid time off.

Intelliteach is an Equal Opportunity Employer dedicated to workforce diversity and inclusion.