Donor Services Representative/ Front Desk Receptionist
Job Details
In Office - Coconut Creek, FL
Full Time
High School
Admin - Clerical
  • Respond to and/or initiate telephone calls, written correspondence, or email to donors and other individuals who have questions, complaints, or request information
  • Perform front desk receptionist responsibilities, including answering incoming phone calls, utilizing paging system, and greeting visitors. Make changes and/or corrections to donor records and follow-up on shipping of orders
  • Correct and update donation information in Convio, our fundraising software program
  • Process donations and requests for memorial cards, Mass offerings, and special occasion events (birthday, anniversary, baptism, illness, wedding, etc.)
  • Generate appropriate thank you and memorial letters to individuals making donations
  • Process various donors' requests
  • Maintain daily activity log
  • Multitasking responsibilities including answering incoming calls, making outbound calls and processing outbound correspondence using mail merge
  • Perform other job-related duties as assigned by the Donor Services Supervisor/Manager/Director
  • Minimum high school diploma
  • At least three years experience in customer service, preferably in a nonprofit environment
  •  Bilingual English/Spanish preferred
  • Excellent customer service skills, including telephone and interpersonal skills
  • Accuracy and attention to detail
  • Ability to multitask
  • Ability to successfully complete projects and assignments in a timely fashion
  • Computer literacy in Microsoft Office applications (Word, Excel and Outlook) 
  • Ability to create and compose various correspondence