Guest Service Associate
Job Details
Experienced
Homestead Resort & Golf Club - Midway, UT
Full Time
2 Year Degree
None
Any
Hospitality - Hotel
Description

As a Guest Service Associate, you will fill one of the most important roles in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by presenting the best customer service from the moment a guest walks through our doors.

Qualifications
  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel and guest and employee centric management practices.
  • Be incredibly friendly, customer focused, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the resort in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Assists with sales and marketing efforts as directed by the Front Office Manager.
  • Provides a professional image at all times through appearance and dress.
  • Previous Night Audit Shift Experience a plus

Note: Other duties as assigned by supervisor or management.

Schedule will include rotational shifts including Night Audit, opening/ morning and evenings. Some weekends & holidays are required.

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