Implementations Project Manager
Job Details
Las Vegas, NV - Las Vegas, NV
$65,000.00 - $80,000.00
Installation - Maint - Repair

The Company

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Crocs, DQ, Domino’s, Hard Rock Café, KFC, McDonald’s, Rue21, US Polo, and Vineyard Vines to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

The Role

In order to help drive our next phase of growth at DTiQ and as a member of our team you will be responsible for managing different implementation job types to completion. You will be responsible for:

  • Answer all incoming calls and jobs providing concise, accurate, and complete resolutions and/or next steps
  • Gather site requirements, review and recommend operational design as it pertains to the installation
  • Listen to and understand the customer needs, using tools and resources to provide appropriate assistance, information, resolution and services
  • Prioritize Jobs based on Service Levels & Job Priority
  • Work jobs that have tasks associated with Implementations
  • Identify and escalate priority issues to the appropriate resources for resolution
  • Process all job requests accurately and within defined service level guidelines
  • Configuration Review for remote access
  • Process Labor Purchase Orders
  • Perform Job Cost Analysis
  • Work with on field third party technicians to ensure Installation Quality
  • Procure third party techs based on job needs
  • Inform customer and Account Executive of job next steps, roadblocks and progress

Key Responsibilities:

  • Serving as the direct customer relationship with DTiQ resources during implementation, to assist with issues and questions
  • Work and update jobs
  • Meet Job SLO Offerings
  • Job information accuracy
  • Configuration Review
  • Scheduling technicians
  • Ensure installation scheduled date
  • Follow up with Tech on Site
  • Final Job Cost Analysis
  • Project Manager Quality Control
  • Request parts for job