SPD Director of Operations
Job Details
Management
Fort Myers, FL - Fort Myers, FL
Full Time
Description

Reporting to the Executive Director of Sterile Processing this position supports the overall mission and strategic vision of LeeSar Regional Service Center and Lee Health System.  Manages the daily operations of sterile processing workflows, staffing, scheduling, and staff performance to optimize productivity and eliminate defects.  Leads staff in a continuous improvement culture through Lean management principles, methods, and tools with leader standard work for best in class standards of quality and productivity. Participates in collaborative real-time root cause analysis and corrective action planning as defects occur. Serves as the liaison with surgical services leadership, surgical teams, and physicians to maintain high levels of quality, accuracy, and timeliness of sterile products needed to support patient care. Collaboratively ensures the sterilization processes adhere to standards of practice established by OSHA, FDA, AORN, DNV, and AAMI.  Assumes the role of instrumentation expert in all areas of surgical services, assists with staff education, mentors and develops SPD staff, and assists in evaluation of staff performance.

 

Additionally this role serves as a resource, coach and mentor to SPD managers located at all Lee Health sites.  May lead project management to collaboratively assist the leaders and teams to maintain high levels of quality, accuracy, and timeliness of sterile products needed to support patient care. Supports the education and deployment of the Lean Management System to achieve and maintain continuous improvement structure and culture for best in class standards of quality and productivity.  Collaborates with all key stakeholders to achieve shared goals and support the mission, vision, and strategies of both LeeSar and our member hospitals.

 

 

 

  1. GENERAL COMPETENCIES:
    1. ATTENDANCE:
      1. Demonstrate ability to meet LeeSar attendance policy, being at work, on time every shift

 

    1. CRITICAL THINKING:
      1. Identify and escalate safety issues
      2. Ability to follow detailed directions with or without supervision
      3. Self-motivated, excellent at multi-tasking, detail-oriented

 

    1. ADHERENCE TO COMPANY POLICIES:
      1. Follow all documented LeeSar policy and procedure
      2. Follow all documented LeeSar SPD standard work processes
      3. Ability to demonstrate integrity in protecting confidential patient information

 

    1. COMMUNICATION, COLLABORATION, & ENGAGEMENT:
      1. Demonstrate good verbal and non-verbal communication skills including positive and strong team communication skills
      2. Demonstrate strong written and verbal skill; clearly and professionally communicates with all peers, customers, and leadership
      3. Participate in peer mentoring and feedback
      4. Demonstrate strong desire to learn and develop new skills
      5. Daily demonstration of great focus and attention to detail in all processes
      6. Maintains positive relationships by serving as the leadership liaison between LeeSar SPD and Lee Health leadership, staff, and surgeons.

 

    1. PROBLEM-SOLVING (CREATITIVITY & INITIATIVE):
      1. Ability to participate in team problem solving as part of a continuous improvement culture
      2. Demonstrate ability to identify potential solutions to department quality opportunities
      3. Document a minimum of 6 improvement opportunity ideas annually
      4. Demonstrate flexibility and strong teamwork skills in any required job duties
      5. Participates in Lean projects as required
      6. Collaborates with LeeSar / Lee Health staff in using Lean tools including root cause analysis, PDCA, and corrective action planning for project management and problem solving for a continuous improvement culture.

 

 

  1. JOB SPECIFIC COMPETENCIES:

 

    1. PROFESSIONAL DEVELOPMENT:
      1. Complete 18 CEU’s (Continuing Education Units) annually
      2. Maintain competency in all areas
      3. Complete at least one approved leadership course per year

 

    1. JOB KNOWLEDGE:
      1. Decontamination - Demonstrates the ability to:
        1. Properly set up the decontamination area (sink levels, soap concentration, equipment needs)
        2. Properly sort and stage trays if needed (scanning, stay / go, type of decontamination, spray)
        3. Follow proper cleaning procedures for instruments that will go through automatic washer and follows the standard work for basic instruments (scan, sort, open, soak, scrub, brush, flush, sonic, rinse) and follows the IFU’s for different instruments
        4. Follow proper cleaning procedures for instruments requiring hand wash (no submersion, scrub, brush, flush, rinse, dry) and follows the IFU’s for different instruments
        5. Run the equipment properly and according to instrument IFU’s and properly load manifolds for optimal cleaning

 

      1. Assembly – Demonstrates the ability to:
        1. Properly utilize the instrument tracking system and assemble trays one instrument at a time by checking off one item at a time according to standard work and policy
        2. Properly inspect basic instruments and instrument sets according to IFU’s (scissor testing, box locks, clamps, brush & flush lumens, insulation testing, assemble / disassemble, check function, visual check for bioburden) by following standard work and policies
        3. Properly string items, bag, or organize tray according to count sheets, standard work, and IFU’s for basic instruments and trays
        4. Properly prepare tray with indicators, count sheet in bucks bag, wrap, container & filter, locks, and labels according to standard work and IFU’s.
        5. Properly assemble singles utilizing instrument tracking system, barcode scanning, instrument search engines, proper packaging, and labeling

 

      1. Sterilization – Demonstrates the ability to:
        1. Utilize IFU’s to determine sterilization requirements and perform necessary Bowie Dick and Biological testing
        2. Set up a sterilizer load according to standard work and policies
        3. Load and run the steam sterilizer following SOP’s, standard work, IFU’s, and policies.
        4. Load and run Sterrad loads according to SOP’s, standard work, IFU’s, and policies
        5. Sterilize utilizing ETO according to SOP’s, standard work, IFU’s, and policies, if applicable

 

      1. Case Pick – Demonstrates the ability to:
        1. Set up a surgical case (instruments and supplies) according to preference cards and instrument tracking system
        2. Put away and locate instruments utilizing inventory control systems and instrument tracking system
        3. Communicate with the OR team to facilitate obtaining add on or changes in supplies or instruments for the surgical case

 

      1. Navigation – Demonstrates the ability to:
        1. Create and maintain daily assignment sheets for all team members
        2. Facilitates or completes work process audits; provides real time feedback and coaching to team under direction of SPD Manager
        3. Facilitates single piece flow with minimal batching evidence by limited backlog for the shift
        4. Completes needs planning for day of and next day in collaboration with SPD Manager and peers across the health system; prioritizes trays utilizing Censitrac and standard work
        5. Assist with completing and filing all department regulatory logs and documentation as needed
        6. Assists SPD Manager daily with missing instrument process and completing trays for found instrumentation
        7. Assists SPD Manager in leading daily team huddles, encouraging team ideas; participates daily in OR Huddles
        8. Put away and locate instruments utilizing inventory control systems and instrument tracking system
        9. Communicate with the OR team to facilitate obtaining add on or changes in supplies or instruments for the surgical case

 

 

    1. QUALITY OF WORK:
      1. Maintains high quality performance with fewer than 4 defects per year reaching the customer
      2. Properly utilizes the instrument tracking system and follows all departmental standard work processes
      3. Facilitates the team in maintaining and improving visual controls and organization of the department utilizing 5S mentality

 

  1. LEADER COMPETENCIES:
    1. STAFFING & SCHEDULING:
      1. Coordinates staff scheduling and ensures adequate staffing levels for quality and productivity, adjusting processes and flexing team members as needed.
      2. Maintains system perspective for staffing by actively participating in daily safety calls; demonstrates ability to objectively evaluate system needs.
      3. Collaborates with external vendors to ensure timely shipments and processing of loaner instrument and implant sets.

 

    1. PERFORMANCE MANAGEMENT:
      1. Ensures staff compliance to all policies and procedures in accordance with LeeSar, Lee Health, and regulatory bodies.
      2. Ensures staff adherence to all standard work processes through Leader Standard Work tools and real time feedback and coaching.

 

    1. BUDGETING & FINANCE:
      1. Assist with annual budgeting process; ensure department meets budget goals by monitoring overtime and office expenses.
      2. Responsible for assisting with maintenance of the instrument tracking system, including maintaining count sheets, locations, and inventory.

 

    1. RECRUITMENT & RETENTION:
      1. Assists with interviewing, hiring, evaluating, and coaching performance of SPD staff.
      2. Mentors staff to obtain certification and supports leadership development for the team.
    2. ORIENTATION & COMPETENCY:
      1. Ensures high quality execution of all phases of sterile processing through creation and sustainment of standard work processes.
      2. Ensures timely completion of departmental orientation, 90 day and annual competencies for all team members.
      3. Assists in scheduling in-services for continuing education of frontline team members.
      4. Assists and facilitates creation and system adjustment of standard work to support continuous improvement.

 

    1. INVENTORY MANAGEMENT & FACILITATION:
      1. Assist with identifying instrumentation changes through regular communication with surgeons and surgical staff.
      2. Facilitates acquisition and implementation of new instrumentation and equipment.

 

    1. BUSINESS ACUMEN:
      1. Acts as department expert resource on AAMI, AORN, FDA, DNA, and OSHA standards.
      2. Demonstrates strong business acumen and ability to exercise analytical judgment with strong network approach.
Qualifications
  1. EDUCATION
    1. Bachelor’s Degree Required. Master’s Degree preferred.  Considerable experience and demonstrated abilities may be substituted.
    2. CRCST certification required (CST certification); CIS & CHL certification preferred

 

  1. SKILLS
      1. In-depth knowledge of the following standards of AAMI, AORN, FDA, DNV, and OSHA
      2. Strong computer skills, including proficiency utilizing Microsoft Office products such as Word, PowerPoint, and Excel 
      3. Effective communication, collaboration, and team development skills
      4. Strong business acumen and ability to exercise analytical judgment with strong teamwork approach
      5. Ability to effectively coordinate and manage staff and customers
      6. Extensive knowledge of sterilization methods, case cart deployment, supply chain logistics and surgical instruments
      7. Extensive knowledge in hardware and software management
      8. Extensive knowledge in quality management systems, project management, and Lean principles, methods, and tools

 

  1. EXPERIENCE
      1. Three years of experience in sterile processing for a multi-hospital system
      2. Experience should demonstrate effective leadership, management, and organizational skills
      3. Must have acquired knowledge of decontamination, assembly, and sterilization processes, case cart systems, and medical/surgical supplies & equipment.
      4. Proven experience in team engagement and process improvement

 

  1. PHYSICAL DEMANDS
      1. Visual acuity necessary to accurately type, file and proof-read documents and ensure accuracy , neatness and thoroughness of job.
      2. Manual dexterity necessary to perform tasks such as typing, filing, sorting, writing and using keyboards, telephones and other office equipment.
      3. Ability to work the hours for this position which may flex depending on business needs.
      4. Ability to safely drive and be present at customer sites or external events as needed.
      5. Ability to meet additional Job Specifications as indicated below with or without reasonable accommodation.

 

 

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