Position Summary
The Assistant Clinic Manager assists the Clinic Services Manager in the operation of the Clinic, including assisting in the performance of all patient care responsibilities such as appointment scheduling, patient check-in and check-out process, preparation of patient/client for clinician visit, medical record management and filing, tracking and filing of diagnostic studies and completion of the end-of-day close process. In conjunction with the Clinic Services Manager, the Assistant Clinic Manager supervises the clinic staff and ensures the facilitation of the smooth flow of clients and patients to ensure minimum patient waiting time.
Job Responsibilities:
- Assists in maintaining an operating environment that assures effective, efficient, safe operation of the clinic and responds to the patients’ and clinicians’ needs.
- Assists in monitoring and analyzing patient appointment schedules and patient care operations to identify problems or issues preventing the smooth patient flow.
- Assists in monitoring the appointment schedule to ensure the schedule reflects the ability to provide patient care services in a timely manner.
- Assists in reviewing clinician/staff schedule and management of patient care responsibilities and discuss identified issues and recommendations with the Clinic Services Manager.
- Assists in monitoring and changing staff time schedules to ensure the appropriate availability of staff needed to allow the delivery of effective and efficient patient care services at the time of the first scheduled appointment of the day.
- Evaluates patient check-in and checkout process to ensure compliance with established procedures.
- Assists the Clinic Services Manager with, interviewing, hiring and training staff.
- Assists the Clinic Services Manager with scheduling and performing OSHA training. Ensures compliance to the Exposure Control Program and generation of training records.
- Assists in establishing and maintaining a positive working relationship with the clinicians.
- Coordinates the procuring of medical, office supplies and equipment with the appropriate staff to ensure the availability of adequate equipment and supplies required to provide patient care services.
- Assists the Clinic Services Manager in ensuring timely repairs and proper functioning of office and medical equipment.
- Performs a variety of direct and indirect patient care duties. Participates in the planning and evaluation of patient/client care.
- Ensures correct documentation and recording of all pertinent information in the patient's chart.
- Ensures appropriate level of support provided to clinician or physician during examinations, treatments, and procedures. Ensures staff maintenance of aseptic technique during all procedures and treatments.
- Ensures clinical staff observes, records and reports patient/client condition and reaction to drugs and treatments to provider.
- Monitors preparation of examination rooms; sterilizes instruments for tests according to established procedure daily to include thorough cleaning equipment and examination rooms after each procedure.
- Takes action(s) necessary to maintain smooth patient flow and informs Clinic Services Manager of issues affecting the ability to deliver timely patient care within industry standards.
- Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures.
- Monitors staff management of incoming telephone calls to providers. Ensures communication of correct instructions to patient, client and family regarding medications and treatments including documentation of instructions/advice in the patient medical record.
- Monitors strict adherance to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and health Administration, DHS/OA and SBFHC.
- Demonstrates complete discretion when discussing patient information; adheres to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, California law and agency policy.
- Monitors staff compliance to use of regulation laboratory coat and name pins at all times in patient/client care areas.
- Supports and participates in continuing education and other appropriate experiences to improve professional competence.
- Always maintains patient/client confidentiality; demonstrates complete discretion when discussing patient information.
- Always presents a positive and professional demeanor.
- Complies with organizational policies and procedures.
- Consistently on time and ready to begin work at the start of the workday. Does not abuse the availability of personal time off.
- Performs other duties as assigned by the manager, clinician, physician or administrator at required clinical area.
