Compliance Facilitator
Job Details
Headquarters & Program Operations - Severn, MD
Full Time
High School
Greater Chesapeake Area

The Compliance Facilitator will work on programs in collaboration with departments throughout the organization to ensure compliance with DDA guidelines and the requirements of other reporting agencies. As part of this position, they will be the primary person responsible for the incident reporting system, including management of the Incident Reporting Hotline, in addition to ensuring that all compliance efforts promote the values of The Arc.


At least five years of direct support professional experience and three plus years of experience with compliance, quality, or performance improvement related activities for a human services organization are required.


The deadline for priority consideration for this position is 8:00AM, Monday, October 19th.


Full Job Description

Position Summary

The Compliance Facilitator will facilitate organization-wide programs focused on, compliance activities related to regulatory and licensing agencies. The Compliance Facilitator will ensure all compliance efforts promote and protect the rights, safety, satisfaction, self-determination, community inclusion and empowerment of the persons with disabilities and will work cooperatively with Person Centered Initiatives and People & Culture. The Compliance Facilitator assists the Vice President in promoting a division that’s focus is supportive, consultative and a resource to all levels of staff, in adhering to compliance efforts across the organization. The Compliance Facilitator will be the point person in administrating The Arc’s incident reporting system. The Compliance Facilitator must meet all requirements of a direct support professional.

Position Responsibilities

Essential Functions

  • Ensure compliance with the Developmental Disabilities Administration (DDA) Policy on Reportable Incidents and Investigation (PORII), including submitting required reports per incident and quarterly as well as conducting investigations per the PORII
  • Monitor the incident reporting hotline, recording the incident reports and ensuring timely submission to DDA and other reporting agencies
  • With the Senior Director of Person Centered Initiatives and under the leadership of the VP of Innovation & Improvement, facilitate completion, and submission to DDA/Office of Health Care Quality Plans of Correction (POC) with appropriate department/program staff; monitors implementation of POC until impact/results are achieved
  • Liaison to all DDA and OHCQ visits and requests; liaison with programs and administration as necessary
  • Provide the Executive Leadership Team with incident trending reports and other analysis to drive performance improvement and compliance, as well as all other necessary/requested trending reports  
  • Assist in ensuring program policies and procedures reflect current regulatory requirements and industry best-practices
  • Support and partner with programs and the nursing agency   to ensure quality nursing care services; review of medical records to facilitate compliance with regulations and agency procedures; partner with staff to maintain required documentation
  • Support the standing committee in maintaining minutes, meeting preparation and follow up, distributing information, etc. 

Other Functions

  • As assigned, conduct agency trainings regarding compliance and other related topics  
  • Support the development and implementation of policies and practices that ensure compliance with regulations, and other governing body requirements
  • Support The Arc accreditation and licensing efforts
  • Perform other duties as assigned 


Education & Experience Requirements

  • Three plus years of working in compliance, quality, or performance improvement related activities for a human services organization and five years’ experience as a direct support professional; experience working with people with disabilities is a plus
  • BS/BA in psychology, social work, public health, human services, preferred but not required
  • Has the ability to assess own strengths and weaknesses; acts for his or her own performance; admits and learns from mistakes; is resilient; solicits, is open to, and uses performance feedback; pursues training and development opportunities to continuously build knowledge and skills  
  • Proactively remains flexible in the event of an unpredictable circumstance and adapts to change in the work environment;   changes individual approach or method to best fit the situation, maintains a positive “can do” attitude
  • Strong critical thinking skills; adept at looking at challenges and executing multi-pronged solutions/recommendations in collaboration with others in a fast paced, entrepreneurial environment  
  • Demonstrates proficiency in accuracy, logic and an ability to communicate complex ideas to others  
  • Builds commitment and overcomes resistance by sharing the why’s and willingness to “roll up their sleeves” and help; is proactive
  • Excellent oral and written communications; strong interpersonal skills with the ability to manage positive communication in difficult situations and the ability to provide candid/constructive feedback
  • Demonstrated ability to exercise good judgment in sensitive situations
  • Ability to work collaboratively with diverse personalities and employee populations
  • Complete all trainings required for a Direct Support Professional
  • Proficiency in MS Word, Excel, Outlook, Smart Sheets, and knowledge of outcome systems required  


Physical  & Mental Requirements

The physical and mental demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this job, employees will be seated at a desk using a computer and telephone. Duties are performed in the organization’s headquarters located in Severn, MD with some flexibility to work from home. Some lifting, up to 20 pounds may be required. This position will spend time out in the field at group homes. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Ability to drive is a requirement of the position.

Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with the community stakeholders including staff, people served, the public and others encountered in the course of work.


Work Environment

This position operates in a professional office environment and out in the community. This role routinely uses standard office equipment. This position is eligible for telework options. 


Work Schedule

This position is full-time. Typical work schedule is Monday through Friday during The Arc office hours, with frequent night and occasional weekend needs to cover the incident hotline. Flexible hours coordinated with the position’s manager is allowed. Telework is an option for this position with frequent on-site work required.