Customer Service Representative
Job Details
Entry
Michigan - Rochester Hills, MI
Full Time
High School
Customer Service
Description

ABOUT THE COMPANY:

Aleva Stores began in 1957 and is now a third generation multi-channel retailer based in Rochester Hills, Michigan.  The company currently operates twelve e-commerce websites.  Aleva Stores has a state-of-the-art distribution center that processes an average of 2,000 shipments daily with seasonal daily spikes as high as 10,000 shipments.  We also offer third party fulfillment services and we've grown to become the logistical backbone for many companies.  

We are looking for great people to join our team!

JOB DESCRIPTION:

This position will provide each customer of our websites, with excellent service via phone, email, in person, and via chat.  This role will work to ensure customer satisfaction and assistance throughout the entire purchase process.

JOB DUTIES:

  • Ascertain each customer’s needs or wants and accommodate them to the best of your ability.
  • Answer customer questions regarding merchandise, the website, promotional sales and shipping policies. 
  • Set up RMA’s or exchanges as needed. 
  • Maintain knowledge of current sales and promotions. 
  • Keep up with current selection of products per website. 
  • Understand product variations and be able to make recommendations accordingly. 
  • Assist with responding to customer emails efficiently, accurately and professionally. 
  • Direct special requests, problems or unresolved issues to the supervisor/team lead timely. 
  • Follow company policies and procedures as outlined in the handbook and protocols.
  • Contributes to group resources and reference material
  • Any other tasks, projects or duties that may be assigned.
Qualifications

REQUIREMENTS:

  • Excellent verbal skills
  • Commits to being on time and having a good attendance record
  • Commits to long hours or work when necessary to reach goals
  • Contributes to building a positive team spirit 
  • Treats people with respect
  • Upholds organizational values
  • Demonstrates accuracy and thoroughness
  • Monitors own work to ensure quality
  • Listens and gets clarification
  • Responds well to questions
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Responds to requests for service and assistance

QUALIFICATIONS:

  • 1 year previous customer service experience required
  • Ability to speak Spanish is a plus
  • Must be able to multi-task
  • Must be able to communicate clearly over the phone and through email.
  • Must work well with others
  • Must be detail oriented and highly organized

BENEFITS:

  • Health insurance plan options
  • Paid holidays off
  • Generous paid time off (PTO) plan
  • 401(k) plan with a 4% match on contributions
  • Reimbursement of $90/quarter for wellness initiatives (ie. gym membership, weight loss program, smoking cessation)
  • Bicycles and yoga mats provided to use at work
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