E-Commerce Merchandising Manager
Job Details


An experienced Merchandiser with E-Commerce merchandising experience with confidence in analysis of data, quick follow through, and extreme attention to detail.  Overall role to support the success and growth of the Farfetch and E-Commerce touchpoints.  

Key Objectives

  • Partnership with the merchandising team to drive sales as well as, product uploads, photography organization, coordination with DSMNY, DSMLA, CDGNY stores.
  • Partner with Ecommerce and Merchandising team on weekly product launches
  • Liaise with the warehouse on incoming/outgoing shipments; ensure we are following the SOP’s to get orders out in a timely matter
  • Partner with the DSMNY, DSMLA, and CDGNY Concierge teams to ensure consistent customer service message
  • Come up with strategies in season to increase sales and support the business
  • Work closely with Logistics team to ensure stock levels are always accurate
  • Create longstanding relationships with DSM partners
  • Provide excellent customer service internal and external


Key Responsibilities:

  • Working closely with the merchandising team to partner on all product launches and deliveries to ensure we are uploading product in a timely manner
  • Responsible for sending out weekly and monthly reporting; coming up with a plan of action to grow the business further
  • Provide exceptional customer support and service
  • Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely



  • Excellent Knowledge of Retail Pro
  • Excellent Knowledge of Microsoft Excel
  • Excellent understand of the merchandising process
  • Excellent communication skills
  • A highly motivated individual with a strong sense of ownership and the ability to converse internally and externally.
  • A self-starter able to set the standard by their own professionalism and attitude.
  • Must be energetic, self-motivated and a team-play. Willing to do whatever is required to get the job done.
  • Decisive, structured and organised, with a keen eye for detail
  • Have the ability to work under pressure
  • Will strategize to drive the business forward