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Splash Shack Customer Service Associate/ Slide Attendant

Job Details

Splash Shack Indoor Water Park - Cedar Park, TX
Part Time
$11.00 Hourly
Customer Service


Job Position Summary:

Splash Shack is looking for outgoing, fun, charismatic and engaging additions to join our team! At Splash Shack, you will have an opportunity to work in a unique facility where our priority is to entertain our customers and create a memorable experience for our guest in a safe environment! Pay starts at $10.50/hr and increases to $11/hr after passing required CPR/1st Aid/AED training. (earn $13+up with current Lifeguard certification & experience) Can earn $12.50/hr if you have WEEKDAY/DAYTIME availability!!  Plus TIP SHARE!

Job Description:

- Provide high level customer service to each of our guests

- Ability to talk to guests and create relationships with them that encourage them to come back again.

- Maintain a safe environment for our guests.

- Waiting on and Serving guests that walk in and plan events

- Greet event groups and walk in guests and assist them with the check in process

- Help our guests to create fun memories that will last a lifetime

- Work a cash register

- Upsell products and services

- Assist guests in going down water slides

- Answer phones and assist customers as needed

- Maintain a clean facility


Lifeguard & slide attendant Duties:

  • Engage and enforce company structure and slide safety protocols
  • Enforce all facility policies, rules and regulations.
  • Maintain constant surveillance of patrons in the facility.
  • Recognize and respond quickly and effectively in emergencies.
  • Provide emergency care and treatment as required until the arrival of emergency medical services.
  • Participate in regular in-service training sessions.
  • Present a professional appearance AND attitude at all times.
  • Maintain a high standard of customer care.
  • Attend ALL scheduled shifts.
  • Maintain awareness and emergency preparedness levels through protocol and skill audits.
  • Report to facility/safety managers.
  • Employees will be working in an indoor environment and are expected to understand their role in both emergency and non-emergency scenarios. Working closely with young children, employees will also have to facilitate a fun environment in a safe, responsible and respectful manner.
  • Thorough knowledge and application of lifeguarding surveillance and rescue techniques, employees must be able to promote safety first and facilitate a fun environment second.
  • Employees must be able to understand facility characteristics, rules, policies and procedures.
  • Leadership and public relation skills are a must, as well as decision-making skills.

****Opportunities to grow within the company****




- Cannot be SHY - Must be willing to step out of your shell and get into the theme of our store!

- Ability to spot a problem before it arises and jump in to prevent it.

- Can easily talk to customers and create positive interactions with them.

- Must enjoy working around children!

- Must be able to work evenings and weekends!

- Customer service experience is preferred**