Customer Success Representative
Job Details
Connecticut - Wilton, CT
Full Time
4 Year Degree
Entry Level

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our managed service clients.

You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. 


You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.  This position can be located in NYC or Wilton, CT.


• Serve as the non-technical point of contact for our managed service clients’ needs
• Ensure that your clients are satisfied with Kraft Kennedy's level of service, communicating concerns or feedback raised by the client to Kraft Kennedy management, as needed
• Work with the technical team to explore improvements for the client’s technologies, bringing those recommendations and proposals to the attention of the client
• Work with the sales team and technical leads to develop new proposals and pursue those opportunities with the client
• Proactively check-in with clients on a regular basis to ensure their needs are being met, schedule regular status meetings and annual strategic planning meetings
• Work with Dispatch to coordinate client site visits and resolve any scheduling issues
• Work with Procurement to ensure hardware/software renewals are processed in a timely manner
• Review client invoices and respond to any billing-related issues that arise

  • Bachelor’s degree preferred
  • Demonstrated level of success in the development of client relationships
  • Enjoy working with customers and external audiences
  • High energy and drive with good negotiation skills
  • Proficient with general office applications MS office etc.
  • Strong organizational, presentation, and customer service skills
  • Strong written communication skills
  • Interpersonal skills such as communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast moving environment