Adventure Tour Guide - Grand Canyon
Job Details
Pink Jeep Tours - Grand Canyon - Grand Canyon, AZ
Seasonal
$14.00 Hourly
Varied
DESCRIPTION

A Guide provides a fun, informative tour.  They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way.  They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all laws, regulations, and company policies and procedures.  

 

ESSENTIAL DUTIES & RESPONSIBILITIES

     •    Basic knowledge of the Guide position
     •    Skilled driving on and off road
     •    Inspects and cleans vehicle daily
     •    General understanding of our permits
     •    Able to perform the following Guide fundamentals in a satisfactory manner:
       o    Conducts tours in a safe and professional manner
       o    Skilled driving on and off road
       o    General understanding of our permits and operating plan
       o    General understanding/working knowledge of tour scheduling and tour rotation 
       o    Reads and follows manifest to ensure tour type and accuracy
       o    Presents information on all tours: local history, geology, USFS, plants and animals
       o    Assists customers in and out of the Jeep.
     •    Learns and experiences the seasonal operations of the Guide position and business
     •    Reviews/Refreshes knowledge from training and pursues ongoing learning and education
     •    Attends Gantt training and seeks understanding of tour rotation. Approaches Customer Service in a tactful fashion when questions arise
     •    Professional and effective communication across departments to ensure maximum tour efficiency
     •    Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management
     •    Respects and follows company policies and procedures
     •    Takes constructive feedback in a respectful manner and applies it
     •    Be available to work up to 12 hours/day with up to 10 hours of tour time  
     •    Consistently and carefully inspects, operates, and cleans their Jeeps 
     •    Maintain daily contact and adequate radio communication with the Customer Service Representatives to assure timely tour departures and accurate Jeep assignments
     •    Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours
     •    Able to conduct hiking tours
 

 

 

QUALIFICATIONS AND REQUIREMENTS

QUALIFICATIONS & EXPERIENCE

  • Must 25 years of age or older with an excellent driving record
  • Must pass a DOT physical

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

     •    Effective communication skills: energetic, outgoing, entertaining speaker
     •    Defensive driving skills and a driver’s license clear of major moving violations
     •    Team player that is self-motivated and takes initiative
     •    Good judgment and problem solving skills
     •    Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology
     •    Able to remain calm and effective when dealing with medical emergencies encountered
     •    Is courteous to all users of Forest Service and other lands we operate on

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     •    Repetitive motion involves: climbing in and out of the Jeep, reaching overhead and across at chest level, bending from the waist
     •    Assists customers in and out of the Jeep
     •    Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hours/day
     •    Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
     •    Must be able to speak and hear clearly to provide quality customer service and required safety mechanics
 

Work Environment 

     •    Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 90 degrees
     •    Able to work up to 12 hours/day (tour time and Jeep preparation/washing).  Generally two, 1 hour breaks would be given in such a day
     •    Safely operates the Jeep through challenging traffic, varied terrain, in all types of weather conditions, while crafting entertaining and informative tours
 

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. 

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