Sales Associate
Job Details
American Psychiatric Association HQ - Washington, DC
Full Time
Description

POSITION SUMMARY

The Sales Associate is responsible for institutional sales support activities for American Psychiatric Association journals and PsychiatryOnline electronic subscription products and performing general functions and duties as assigned by Sales Manager and Marketing Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage Institutional Quotes and Renewals for Sales Manager
    • Assist Sales Manager and Outside Sales Representatives in the processing of institutional subscription sales orders and trial requests
    • Submit and oversee processing of trial and order requests.
    • Provide any requested documents to institutional accounts for their order on request (Example: License Agreement, VPAT, training guides for use of the PsychiatryOnline site). Escalate any inquiries on License agreement or accessibility terms to Sales Manager for response.
  • Customer Database Management
    • Manage Naviga database of customers, prospects, and sales activities.
    • Oversee new sales and renewals in Naviga database and ensures customer data is accurate.
    • Flag tier 1-5 institutional accounts as needed for tier review and conduct research to support tier determination.
    • Ensure institutional address and contact information is updated on customer request.
    • Manage IP range updates in Literatum for accounts as requested by subscription agency or institution.
  • Institutional Account Support and Issue Resolution
    • Manage institutions@psych.org email box and other inquiries regarding institutional accounts forwarded by customer service, including inquiries forwarded from appi@psych.org and marketing@psych.org email boxes.
    • Daily communications with customers respond to daily emails and calls from institutional customers for various needs.
    • Work with Customer Service and Platform Management teams in troubleshooting and resolving technical issues.
    • Keep track of customer comments and feedback regarding PsychiatryOnline and escalate to Sales Manager as needed.
    • Work with Customer Service department on resolving customer issues related to subscription orders, activations, payments, missing journal issues, usage report requests, IP range updates, and any other issues that may arise.
  • Sales Manager Support and General Functions
    • Pull invoices and usage reports as needed in support of Sales Manager.
    • Assist Sales Manager with tier 6 and consortia accounts on an as needed basis, including updating IP ranges, providing technical support, and running usage.
    • Mail promotional materials as needed to institutional accounts and regional sales representatives.
    • Proofread and edit institutional marketing material and resources .
    • Staff APP booth at library conferences when additional staffing is required
  • Performs other duties as assigned.

 

Qualifications

QUALIFICATIONS

  • BS or BA in marketing or related field with a minimum of 3 years experience in sales or marketing; or equivalent combination of education and experience.
  • Sales and publishing background preferred.
  • Ability to prioritize and schedule multiple projects.
  • Ability to multi-task and escalate technical/customer service issues on basis of urgency.
  • Requires ability to effectively communicate company policy and goals.
  • Proficiency in Word, Excel, PowerPoint, Advantage, and Outlook.
  • Excellent verbal, written, and proofreading skills.
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