This position is open to officing in our Tigard location, with the travel throughout Oregon.

The COVID Clinic Manager contributes to the Calling of Medical Teams International through supervision and management of the day-to-day operations of a mobile testing and vaccine clinics. This position includes clinic and administrative functions as well as short-term and long-term planning functions for running a successful mobile clinic “office”. The Clinic Manager works with clinic site partners and manages on-site staff and volunteer medical providers.  

Medical Teams International Calling: 

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

JOB RESPONSIBILITIES                                                                                                                                                                        

Essential Duties

Clinic Duties:

• Manage and direct the daily operations of assigned vaccine or testing clinics in a mobile clinic vehicle.
• Prepare for clinics and ensure all is ready for patients and volunteer providers one hour prior to clinic opening.
• Provide direct testing if needed, or patient screening and education in preparation for testing.
• Maintain quality standards and comply with applicable infection control and privacy laws (OSHA, WISHA, and HIPAA).
• Monitor for correct use of PPE, including employee donning/doffing.
• Assist with reporting and referral of patients to additional treatment or healthcare services.
• Create an environment where patients feel respected and cared for.
• Train and/or review procedures and evaluate volunteer performance.  
• Work with the volunteers and site partners to find the most effective way of executing the daily duties/operation of the clinic.
• Ensure lab requisitions are completed accurately and that specimens are delivered.
• Maintain and ensure on-board inventory of PPE, forms, test kits, office supplies, and infection control products.

Vaccine Clinic Specific Duties:

• In collaboration with the assigned Clinical Assistant, ensure that all recipients have been screened and registered prior to vaccine administration.
• Following screening and administer vaccines at designated immunization sites.
• Ensure adequate documentation of vaccinations and any medications administered.
• Provide situational health education and referrals/linkages to medical/specialty care as needed.
• Ensure strict adherence to Infection Prevention and Control and PPE guidelines at all times.
• Ensure supplies are used appropriately, and supply chain is maintained to keep vaccination sites appropriately equipped to perform vaccination operations.
• Conduct patient observation post vaccine administration, ensuring that all clients are observed according to protocol, document any adverse effects as needed and initiate emergency response system in the case of any severe allergic reaction.
• Focus on the people being vaccinated and provide the best information, support, care, and vaccination experience possible.

Clinic Partner & Location Relationships:

• Cultivate strong working relationship with partner agency staff, reporting any concerns to Program Manager.
• Seek opportunities to develop new partner relationships that support program objectives, refer to other team members for follow-up as appropriate.  
• Engage with organizations as needed to encourage vaccination.
• Cultivate strong working relationship with partner agency staff, reporting any concerns to Program Manager.

Volunteer Relationships:

• Create an environment where volunteers have a positive and rewarding experience.
• Assist with the on-going recruitment of volunteers by promoting, referring, and recommending potential volunteers.
• Collaborate with the Program Manager and Clinic Scheduler to support the recruitment and scheduling of volunteers.

Mobile Clinic Vehicles:

• Ensure assigned vehicle is stocked and ready for clinics, regardless of specific clinic or staff assignment.
• Secure and clean vehicle post clinic, with driver ensure vehicle is ready for travel and the next clinic.
• Ensure that mandatory pre and post checks of clinic vehicle are performed each clinic day, entering all information in Fleetio app.
• Comply with all parking, driving, and storage requirements. 
• Drive to and from clinic locations if trained and able/willing to do so.
• Work with Fleet Manager to troubleshoot vehicle issues.

Administrative Responsibilities:

• Maintain or ensure accurate records for daily clinic operations, including patient registration health histories, consent (ROI), treatment coding, volunteer hours, and patient demographic data.
• Confirm requests for vaccine or testing clinics in conjunction with Program Manager and Clinic Scheduler. Enter or ensure that all assigned clinics are entered into SignUp Genius (or other volunteer scheduling app) accurately, as far in advance as possible and with as much information as possible.
• Ensure clinic scheduling calendar, Tandem, Outlook calendar, and CRM are regularly updated.
• Report to scheduler and close each clinic in CRM, with all required fields, by end of clinic day.  
• Maintain accurate records of daily clinic operations and patient encounters.  
• Utilize Outlook calendar to communicate weekly schedule, work locations, admin days, PTO, etc.
• Ensure on-board inventory of supplies and is adequate for one week of testing or vaccines and notify appropriate team members of any supplies, equipment or repairs needed.
• Manage the input of data and clinic information into CRM, State information systems and other databases.
• Report accidents and incidents immediately.

OTHER DUTIES:

• Attendance at team meetings as required.
• Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
•  Be a positive representative of the Mobile Dental program at all times.
• Participate in standardized evaluations of on-site clinic operations and overall vaccination strategy to identify areas for improvement.
• Provide programmatic input and technical assistance for mobile vaccination and testing strategies as needed.
• Create and maintain an environment where volunteers have a positive and rewarding experience.
• Coordinate onsite meals, snacks and breaks for employees and volunteers.
• Represent Medical Teams International with internal and external partners, including community stakeholders, and state and federal agencies.
• Ensure equity concerns are addressed to minimize barriers to vaccine accessibility.
• Participate in and present educational webinars and other outreach activities as requested.
• Attendance at team and organizational meetings as required.
• Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
• Utilize volunteers when appropriate.
• Work with vaccination and testing teams to troubleshoot fleet challenges as they may arise.
• Additional duties as assigned.

EDUCATION, LICENSES, & CERTIFICATIONS      

REQUIRED:

• Bachelor’s degree in a relevant healthcare field.
• Certification or professional license as required by state law, to provide direct patient care (if applicable)
• Certification for CPR (BLS), Blood Born Pathogens, and HIPAA training as required by law.
• Valid driver license with few or no traffic violations.

PREFERRED:

• Master’s degree or other certifications in relevant field, as required by state law, to provide direct patient care.
• Bilingual in Spanish

EXPERIENCE                                                                                                                                                                                  

REQUIRED:

• Minimum 4 years’ experience in a clinical setting, public health, or dental or medical office.

PREFERRED:

• Experience driving an RV sized vehicle with good driving record.

KNOWLEDGE, SKILLS & ABILITIES            

Knowledge:

• Commitment to Medical Teams International Calling Statement and Core Values.
• Compassion and care for the patient populations we serve; radically hospitable.
• Clinical knowledge of medical, nursing, public health, practices or offices.
• Passion and commitment to serving volunteers and clinic partners with excellence.
• Understanding and compliance with HIPAA and all related healthcare regulations such as infection control and other OSHA, and WISHA requirements in a clinic setting.
• Knowledge of the health needs of populations served.
• Knowledge and ability to train or work effectively in any role on the vaccine team. (vaccinator, observer, clinic assistant, data input) 

Skills:

• Self-starter, quick and curious learner, detail oriented, highly organized, and able to work independently and in remote settings.
• Hands-on and clinically minded, enjoys performing a broad variety of tasks.
• Flexible problem solver, able to think through immediate issues and seek out solutions. 
• Well organized, able to manage and follow up to see tasks through on-time and possess good time management skills.
• Comfortable troubleshooting technology and accessing programs and files remotely.
• Comfortable using technology and moderately skilled with Microsoft Office 365 suite (including Outlook email and calendar), Teams, Open Dental, and/or other electronic health record platform. Experienced or comfortable working in a paperless office and with digital systems and equipment.
• Interpersonal:
• Excellent and responsive communicator with team, managers, and other staff.
• Good intuition and high emotional intelligence.
• Works collaboratively and comfortably with volunteer providers and outside agency partners.
• Works collaboratively and comfortable with a diverse staff and persons at all levels of function, authority, and socio-economic levels.
• Excellent English communication skills, oral and written, particularly for patient charting and referrals.
• Demonstrated patient advocate.

Abilities:

• Ability to operate quickly and calmly in a fast-paced work environment.
• Demonstrated ability to deliver results in a dynamic and often ambiguous environment.
• Ability to work a flexible schedule and weekends (approximately 2 per month).
• Ability to drive and support of Medical Teams International’s Mobile Clinic vans.
• Ability to travel for multi-day testing or vaccine clinic deployments.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS                                                                                                        

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to: 

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
• Frequent close vision and the ability to adjust focus.
• Occasionally ascends/descends stairs, steps, or ladder.
• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
• The employee must occasionally lift and/or move up to 40 pounds. 
• Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions. 
• There may be a risk of occupational exposure to blood or other potentially infectious materials (OPIM). Hepatitis B vaccination series is required.