Manager of Onsite Services
Job Details
GR Home Office - Grand Rapids, MI
Optional Work from Home

The Site Teams Manager is responsible for the overall management of several site teams. Site Managers/Supervisors will report to this person.

This is a customer-facing role that combines critical thinking and integrated solution ownership with great leadership and management skills. This person is a member of our Lifetime Services team, responsible for on-site services and support post implementation.

The ideal candidate has a customer first mentality, embraces customer interaction at all levels, and has experience building highly effective teams.

The ultimate measure of success in this role is renewal of on-site contracts.

  1. Lead a team of on-site managers across several sites.
  2. Recruit, hire and train resources for jobsites based on contractual agreements.
  3. Develop and maintain relationships with geographically diverse technical schools, community colleges and universities as a means for establishing resource pipelines.
  4. Establish training concepts / processes for staff for new sites and replacement personnel.
  5. Develop and maintain relationships with 3rd party service providers who may be enlisted to supplement on-site teams.
  6. Develop strategies for unplanned absences on job sites to ensure contract compliance and operational effectiveness.
  7. Measure and improve performance KPIs to align with contractual agreements.
  8. Ensure that monthly reports are generated and communicated to the customer.
  9. Establish and maintain quality control procedures.
  10. Ensure compliance with health and safety regulations in coordination with TGW safety manager and on-site teams.
  11. Manage budgets of on-site teams.

Requirements Profile

  1. Demonstrated leadership experience, preferably working with on-site maintenance teams 
  2. Proven experience in problem solving and conflict resolution
  3. Strong written and communication skills.
  4. Proficiency with MS Office Suite.

TGW is an Equal Opportunity Employer.

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