COVID-19 Program Manager, US Programs
Job Details
Tigard OR or Seattle WA - ,
4 Year Degree
Description

This position is open to officing in our Tigard and Seattle locations, with travel throughout Oregon and Washington.

The COVID-19 Response Program Manager contributes to the Calling of Medical Teams International by providing direct support and management over day-to-day operations of our COVID-19 program activities.  This position includes clinic and administrative functions as well as short-term planning functions for running successful mobile testing or vaccination clinics.

This position works closely with Medical Team’s COVID-19 Leadership Team, to ensure clinic sites are operating as designed, monitors the clinic sites, and work closely with partners to ensure a positive patient experience, data quality through the registration process, proper management of COVID-19 vaccine(s) and or test kits, and timely data entry of patient records. This position oversees the vaccine supply management, including handling, ordering, and ensuring that vaccine agreements with key stakeholders remains in good standing. 

 

Medical Teams International Calling: 

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

 

JOB RESPONSIBILITIES                                                                                                                                                                                            

Essential Duties and Responsibilities:

Program Management:

  • Provide management of one or more vaccination or testing teams to ensure effective running of day-to-day operations at all COVID-19 clinics.
  • Support implementation and opening of new COVID-19 mobile clinic sites across OR and WA.
  • Ensure PPE and other supplies are used appropriately, and supply chain is maintained to keep clinics appropriately equipped for operations.
  •  Provide oversight for a multi-disciplinary team, including volunteers, and ensure regular communication and issue resolution.  
  • Conduct regular communication with stakeholders and partners, review data from scheduling and registration software, and conduct physical site visits to support operations.
  • Collaborate with the US COVID-19 Response Manger for contracts with partners.  
  • Ensure accurate data collection for patient resulting and evaluation of program performance.  
  • Ensure program metrics are met.

Clinic & Patient Care Duties:

  • Develop and maintain clinic and patient protocols and other tools and resources (e.g. scripts, frequently asked questions, informational brochures) relevant to our overall COVID response strategy.
  • Ensure maintenance of quality standards that comply with applicable infection control guidelines and provisions, OSHA, WISHA, and HIPAA.
  • When managing vaccine clinic program:
    • Order and receive vaccines
    • Oversee administration & documentation of vaccines
    • Monitor & troubleshoot inventory issues
    • Submit required reporting
  • Monitor for correct use of PPE, including donning/doffing.
  • Ensure an environment where patients feel respected and cared for.
  • Work with teams to troubleshoot fleet challenges as they may arise.
  • Perform continuous review of clinic procedures, disseminating new information and/or training to clinic teams and volunteers as needed.

Supervisory Duties:

  • Provide site supervision as needed.
  • Supervise Clinic Managers including onboarding, training, mentoring, and short-term performance goals.  
  • Ensure temporary staff are hired, trained, and timecard entries and expenses are accurate.
  • Participate in other hiring processes as requested.

Administrative Responsibilities:

  • Ensure accurate record keeping for daily clinic operations (patient registration, health histories, consent (ROI), treatment coding, volunteer hours, and patient demographic data).
  • Confirm requests for mobile clinics in conjunction with Response Manager and Clinic Scheduler.
  • Ensure that all assigned COVID-19 clinics are entered into SignUp Genius (or other volunteer scheduling app) accurately, as far in advance as possible and with as much information as possible.
  • Ensure clinic scheduling calendar, Outlook calendar, and CRM are updated daily.
  • Report to scheduler and ensure that each clinic is closed in CRM, with all required fields, by end of clinic day.  
  • Maintain accurate records of daily clinic operations and patient encounters.  
  • Utilize Outlook calendar to communicate weekly schedule, work locations, admin days, PTO, etc.
  • Ensure all incident reports are filed correctly and timely and are acted upon as is necessary.

OTHER DUTIES:

  • Represent Medical Teams International with internal and external partners, including community stakeholders, and state and federal agencies.
  • Engage and seek input from impacted communities to develop systems and policies that advance equity and social justice.
  • Ensure equity is a priority in the workplace.
  • Participate in and present educational webinars and other outreach activities as requested.
  • Attendance at team meetings as required.
  • Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
  • Be a positive representative of the US COVID-19 Response at all times.
  • Utilize volunteers when appropriate.
  • Additional duties as assigned.
Qualifications

EDUCATION, LICENSES, & CERTIFICATIONS                                                                                                                                                   

REQUIRED:

  • Bachelor’s degree in a relevant healthcare field, or equivalent experience.
  • Certification for CPR (BLS), Blood Born Pathogens, and HIPAA as required by law.
  • Valid driver license with few or no traffic violations.

PREFERRED:

  • Certification or professional license as required by particular state law, to provide direct patient care.
  • Master’s degree or other certifications in relevant field, as required by state law, to provide direct patient care.
  • Bilingual in Spanish.

EXPERIENCE                                                                                                                                                                                                                             

REQUIRED:

  • Minimum 5 years’ experience as a clinic or program manager
  • Minimum 5 years’ experience managing/supervising others
  • Background in public health, health education, nursing, health services or related fields

PREFERRED:

  • Experience working with diverse populations and cultures

 KNOWLEDGE, SKILLS & ABILITIES                                                                                                                                                                          

Knowledge:

  • Commitment to Medical Teams International Calling Statement and Core Values.
  • Compassion and care for the patient populations we serve; radically hospitable.
  • Clinical knowledge of medical, nursing, and public health, practices.
  • Knowledge of equity and social justice principles and practices and understanding of the effects of place, race and policy, systems and environment-based inequities on marginalized communities and populations.
  • Passion and commitment to serving volunteers and clinic partners with excellence.
  • Understanding and compliance with HIPAA and all related healthcare regulations such as infection control and other OSHA, and WISHA requirements in a clinic setting.
  • Knowledge of the health needs of populations served.

Skills:

  • Self-starter, quick and curious learner, detail oriented, highly organized, and able to work independently and in remote settings.
  • Hands-on and clinically minded, enjoys performing a broad variety of tasks.
  • Flexible problem solver, able to think through immediate issues and seek out solutions. 
  • Well organized, able to manage and follow up to see tasks through on-time and possess good time management skills.
  • Must be able to demonstrate excellent communication skills that are culturally appropriate, respectful, and non-judgmental.
  • Skill in establishing and maintaining effective working relationships with others, including working as part of a multidisciplinary team.
  • Demonstrated skills with independent decision-making, while understanding limitations of job role and elevating decision-making as needed in the absence of guidance from federal, state and local agencies.
  • Comfortable troubleshooting technology and accessing programs and files remotely.
  • Comfortable using technology and moderately skilled with Microsoft Office 365 suite (including Outlook email and calendar), Teams, OpenDental, and/or other electronic health record platform.
  • Experienced or comfortable working in a paperless office and with digital systems and equipment.
  • Interpersonal:
  • Excellent and responsive communicator with team, managers, and other staff.
  • Good intuition and high emotional intelligence.
  • Works collaboratively and comfortably with volunteer providers and outside agency partners.
  • Works collaboratively and comfortably with a diverse staff and persons at all levels of function, authority, and socio-economic levels.
  • Excellent English communication skills, oral and written, particularly for patient charting and referrals.
  • Demonstrated patient advocate.

Abilities:

  • Ability to operate quickly and calmly in a fast-paced work environment.
  • Demonstrated ability to deliver results in a dynamic and often ambiguous environment.
  • Ability to work a flexible schedule and weekends (approximately 2 per month).
  • Ability to interpret and adapt public health guidance to various settings.
  • Ability to manage multiple competing priorities and projects under a rapidly changing environment, with the ability to plan and prioritize effectively in this environment.
  • Ability to travel between sites for multi-day clinic deployments.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS                                                                                        

PHYSICAL REQUIREMENTS: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to:   

  • Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer. 
  • Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer. 
  • Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself. 
  • Frequent close vision and the ability to adjust focus. 
  • Occasionally ascends/descends stairs, steps, or ladder.  
  • Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc. 
  • The employee must occasionally lift and/or move up to 40 pounds.   
  • Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
  • If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.  

WORK ENVIRONMENT: 

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • The noise level in the work environment is usually moderately quiet. Add more options and include field requirements.  
  • The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions.   
  • There may be a risk of occupational exposure to blood or other potentially infectious materials (OPIM). Hepatitis B vaccination series is required.  
Our Calling
We are a team called to action!
Apply