Program Support Officer, Care & Connect
Job Details
Seattle WA - ,
4 Year Degree
Description

This position is open to officing in our Seattle location. 

The Care & Connect Program Support Officer contributes to the calling of Medical Teams International by providing program support for the Care & Connect Program Manager and team, as well as support for the US Programs Emergency Response when requested. Areas of involvement include administrative support, support to the Human Resources Team with volunteers, partnership building, finance support, safety & security support, data management, proposal support, policy compliance support, and emergency response/surge capacity support for field clinics and activities. This position requires up to 30% travel per year on short notice.

 

Medical Teams International Calling: 

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

 

JOB RESPONSIBILITIES                                                                                                                                                                          

ESSENTIAL DUTIES:

Program Planning:

  • In collaboration with the US Programs department managers and staff, carry out the calling and aspirational goals.  
  • Support the Care & Connect Team in their analysis, pre-positioning, and initiation of Care & Connect and response clinics, activities and programs with note taking, tracking action items, as well as ensuring program metrics are accurately reported and tracked.

Program Support:

  • Collaborate closely with Program Managers, and Clinic Managers to support the planning, implementation, and monitoring of programs and initiatives.
  • Assist and support Program Managers and other staff with the scheduling of sites, staff, volunteers, and equipment for clinic activities.
  • Ensure clinic data is entered accurately in CRM and online calendar, both for scheduling and closing clinics.
  • Support Program Manager to ensure monitoring, evaluation, and learning occurs with regard to planned and implemented programs and conduct field visits as needed for monitoring and to support reporting.
  • Travel to clinic sites for project and team development, as well as provide immediate surge capacity and support as needed. 
  • Participate in and manage specific tasks related to annual planning, including budget information, team planning, cross-departmental coordination, and calendars.
  • Support the development of concept notes and proposals, working closely with the Program Managers, Marketing and Development team, Logistics, Finance, HR, and IS Teams.
  • Support development of reports and program information for organization’s use, including internal databases.
  • Support the Program Manager in ensuring that all program goals, activities, and personnel demonstrate commitment to national and state standards and requirements such as CDC, OSHA, HIPAA etc.
  • Provide operational and administrative support – including logistics, finance, local hiring, contract routing, and fundraising.  
  • Provide support on initiating and payment of contracts (for trainers, service providers, consultants etc.) according to Finance procedures.  

Human Resources Collaboration:

  • Liaise with the Human Resources Team to provide additional support to volunteer medical and non-medical personnel during the response, including the preparation of culturally relevant team briefing manuals, security briefs and orientation handouts.
  • Collaborate, consult, and communicate effectively with all stakeholders throughout the recruitment lifecycle of volunteers through supporting Human Resources to maximize their recruitment productivity.
  • Collaborate with the Human Resources Team to ensure that volunteers are selected, trained, oriented, deployed, and debriefed according to Medical Teams’ standards.
  • Maintain email lists and group list for the volunteer pool, as well as research, produce, organize, and send various materials to the roster.
  • Work with the Human Resources Team to support review of volunteer performance and feedback to and from the organization.
  • Prepare reports on teams and activities as requested.
  • Demonstrate and encourage others to demonstrate Medical Teams’ core values: Courageous, Tenacious, Accountable, Selfless, and Not Alone.
  • Support Medical Team’s values of accountability, 360-degree feedback, safeguarding and transparency.
  • Participate in staff selection processes, such as recruitment and onboarding, as requested by Program Manager
  • Create a culture of shared learning and professional development within the team.

Partnerships:

  • Assist the Care & Connect Program Manager and leadership in developing partnership relationships and creating MOUs and budgets for partners.
  •  Participate in process to provide new grants for partners or joint responses by supporting the development of project proposals, MOUs, payments and reports for monitoring process.
  • Help solve problems pertaining to partnerships and joint responses. Keep relevant managers informed.

Communication and Networking:

  • Provide excellent customer service in all contact with volunteers, colleagues, partners, clinics, and the general public.
  • Support Program Manager to communicate with other Medical Teams departments including: Marketing and Development, Finance and Administration, and Human Resources.
  • In coordination with relevant departments, cultivate relationships with potential volunteers, churches, civic groups, donors and institutions.
  • Liaise with the Marketing and Development Department to review all outgoing media communications, maintaining close communication with the Program Manager throughout this process.

Logistics:

  • Coordinate closely with Medical Teams’ logistics staff and the Medical Health Product (MHP) team to help procure product as well as plan, mobilize and distribute GIK medical support to response program. 

Finance:

  • Liaise with Finance & Administrative team to ensure accurate and timely financial data, including follow-up on expense reports.
  •  Support the Program Manager in the creation, management, and tracking of budgets.

Safety and Security:

  • Support Program Manager in management of incident reports and analysis, as requested.
  • Assist with the filing and logging of incident reports with the Facilities and Safety Specialist.

Compliance and Technical Quality:

  • Support clinic teams to be compliant with state laws and policies, standards and best practices, and with Medical Teams International’s internal policies and procedures.
  • Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
  • Coordinate closely with technical experts on issues of technical quality, where appropriate.

OTHER DUTIES:

  • Utilize volunteers when appropriate.
  • Additional duties as assigned.
Qualifications

EDUCATION, LICENSES, & CERTIFICATIONS

Required:

  • Bachelor’s degree in a field related to international relief and development work.
  • Valid driver license.

Preferred:

  • Master’s degree in a field related to international relief and development work.

EXPERIENCE

Required:

  • Minimum 2 years’ work experience coordinating projects or complex tasks with various departments.

Preferred:      

  • Minimum 1 year of employment experience with a non-governmental organization (NGO).

KNOWLEDGE, SKILLS, & ABILITIES

  • Commitment to Medical Teams International Calling Statement and Core Values.
  • Customer service oriented.
  • Detail oriented; strong organizational skills; ability to work independently in a multi-task, fast-paced environment.
  • Flexible; team player with the ability to work collaboratively with others.
  • A basic understanding of health and health systems.
  • A basic understanding of US Healthcare regulations.
  • Good communication skills including written and oral; ability to successfully communicate with diverse constituencies.
  • Excellent English-language skills.
  • Ability to work flexible schedule and weekends as needed.
  • Ability and willingness to travel for up to 30% of the year.
  • Highly skilled with office software: Microsoft Word, Teams, Outlook, Excel, and PowerPoint.
  • Moderately skilled in use of CRM (or other database programs), graphics programs like InDesign and mapping tools like Google Maps or ArcGIS.
  • Ability to remain calm under pressure and to prioritize tasks in rapidly changing contexts.
  • Creative problem solver.
  • Competence in the Spanish language preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS                                                                                                         

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to: 

  • Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
  • Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
  • Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
  • Frequent close vision and the ability to adjust focus.
  • Occasionally ascends/descends stairs, steps, or ladder.
  • Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
  • The employee must occasionally lift and/or move up to 40 pounds.
  • Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
  • If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderately quiet. Add more options and include field requirements.
  • The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions. 
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