Front Desk Agent - High Hampton
Job Details
Experienced
High Hampton - Cashiers, NC
Description and Qualifications

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, High Hampton itself. 

 

Must have flexibility to work weekends and holidays.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Answers and responds to guests requests and individual needs in a timely manner
  • Maintains a keen understanding of Opera functions
  • Resolves billing questions and concerns
  • Checks hotel availability and assists with making reservations
  • Checks guests in and out and gives proper welcome packets and room assignments
  • Maintains inventory such as, movies, medical supplies, batteries, personal hygiene items, etc.
  • Maintains a clean and organized work area
  • Reviews daily reports and works with Front Desk team to ensure all information is correct in system
  • Reviews guests profile and reservations prior to arrival to ensure all information is input correctly
  • Assists with booking activities
  • Ensures all guest are charges correctly for items purchased
  • Understands the Point of Sale operations for gift shops and incidental charges
  • Reviews all resume to ensure all group needs are met
  • Assists Sales team with groups by preparing BEO’s, group rooms, group arrival and group key packets

 

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance in required.

Must be able to work well with other Team Members, Managers and interact with our guests.

 

SUPERVISORY RESPONSIBILITIES

None

 

EDUCATION and/or EXPERIENCE

High school diploma or equivalent

2-3 years Hospitality or Customer Service experience

 

COMPUTER SKILLS

Basic understanding of MS Office Programs

Experience with OPERA is preferred 

Must be capable of learning new computer software programs quickly

 

LANGUAGE SKILLS

Must have excellent written & verbal communication skills

Must be able to communicate effectively with guest, team members and managers

 

MATHEMATICAL SKILLS

Understanding of basic math and general accounting

 

REASONING ABILITY

Must be able to remain calm under pressure

Must be able to simultaneously manage diverse tasks

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

 

PHYSICAL DEMANDS

Must be able to sit or be on feet for long periods of time

Must be able to lift up to 50lbs

Must be able to safely operate a company vehicle or golf cart

Must be able to work outdoors in all weather conditions

 

WORK ENVIRONMENT

General office / front desk guest reception area

1,400 acres of High Hampton property

 

About High Hampton

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course being redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine. The historic Inn is undergoing an exciting transformation elevating service, comfort and amenities for a grand re-opening in 2021.

 

The family and team behind Blackberry are bringing their passion for hospitality to Cashiers with a full renovation of High Hampton’s beloved Inn, cottages and restaurants, as well as a revitalized approach to managing the inn’s accommodations and restaurants. High Hampton’s new leadership team is committed to investing in the future the destination’s rich heritage deserves.

 

High Hampton is an Equal Opportunity Employer.