Patient Registration/Outreach Enrollment Coordinator

Lake Roosevelt Community Health Centers (LRCHC) provide responsive, high quality health care services that meet the needs of all users in a non-discriminatory, confidential, compassionate and professional atmosphere.   LRCHC is currently hiring an Outreach Coordinator/Patient Register. This person will work primarily out of the In Inchelium Clinic but will be expected to travel to the Keller clinic as needed.   To apply for this position, you would need to be very outgoing, a stickler for detail and have marketing skills and experience.

Distinguishing Career Features

This person works directly with the Operations Manager to fulfill the LRCHC mission.     They will be responsible for the creation and/or participation in outreach events with the local communities served by LRCHC.   In addition, they will help patients with registration, navigating the various insurance options, and gathering demographic information.   The characteristics we look for in this position are:

• A creative thinker with excellent organizational skills and a passion for marketing and public speaking.  
• Able to prioritize work and handle a variety of tasks simultaneously with frequent interruption.
• Have a very outgoing personality along with superlative communication skills (verbal, written and electronic).
• A professional demeanor, excellent ethical standards and high regard for confidentiality.
• Excellent customer service skills, including the ability to provide conflict resolution when dealing with both new and existing patients.
• Able to establish and maintain effective working relationships with employees, clients, and outside entities.
• Able to speak comfortably in public forums, both on an individual basis and in front of groups.
• Have Tribal Assister Certification or the willingness to achieve this status within 90 days of hire. 
• A general knowledge of the various insurance programs offered to all patients including Medicaid, state provided insurance and private insurance.
• Thorough knowledge of HIPAA, Medical Terminology, general administrative practices and use of all office machinery.

• Build and maintain relationships with members of the communities served by LRCHC.
• Plan, develop, implement and organize outreach programs and events that advance the mission and goals of LRCHC.
• Create content for social media, newsletters (via email and postal mail), and the LRCHC website and other marketing applications.
• Work in coordination with the various LRCHC staff to ensure that all personnel are aligned with campaign purpose(s) and timelines. 

• Greet patients and visitors and provide them with necessary instructions regarding their insurance benefits, insurance co-pays, medical record requests, etc.
• After meeting with patients and visitors, updating both insurance and demographic information in all programs.
• Learn the patient registration process to serve as a back up to the receptionist as needed.
• Work together with other tribal entities/programs, county and local organizations and the state Health Department(s) to coordinate and improve effective outreach and enrollment activities. 
• In collaboration with the IT Department, create and maintain data collection tools including required monthly, quarterly and annual reports.   In addition, provide leadership with data on the market trends, customer preferences and competition.
• Work within a set budget for all events and campaigns. 
• Participate in peer learning opportunities and attend local and regional meetings as a representative of LRCHC whenever possible.
• Provide back up to the front desk personnel as needed, including answering phones, scanning and faxing, and other office duties.

• Other duties as assigned. 

Education, Licenses, Certification and Experience

• Associate or bachelor’s degree in marketing or business administration (Preferred).
• High School Diploma or GED (Required)
• Twelve (12) months of work experience involving applicable knowledge, skills, and abilities to adequately address the required functions of this position.

A valid Washington State driver's license is required and must be eligible for the Colville Tribes vehicle insurance and maintained throughout employment.  

 A background check will be required with clearance maintained throughout employment.  

Tribal member and Indian and veteran preference will apply. 

Working Conditions

LRCHC has ADA compliant facilities.  This position requires standing, walking, sitting, bending, reaching and stooping for extended periods of time.  Travel to the other health clinic site and/or Tribal Headquarters may be required. May require lifting of 15 – 50 lbs. 

Benefits

LRCHC has a robust benefit package that includes 100% health, vision, life and dental insurance coverage for the employee with options to purchase other insurance benefits such as additional life and short/long-term disability.  LRCHC also provides 80% cost coverage for family members insurance benefits.  In addition, LRCHC offers a 50% match (up to 6%) on a 401K or Roth IRA retirement plan.   Upon hire, employees are eligible to have 12 paid holidays, funeral/bereavement leave, traditional leave, and jury duty leave.  Ample vacation and sick leave are also provided and available for use after completion of the 90-day probation period.