Information Technology Intern
Job Details
Entry
Kraft Kennedy - New York, NY
Internship
Undisclosed
Undisclosed
Undisclosed
Day
Information Technology
Description

The Support Practice Group of Kraft Kennedy is seeking applicants for a summer Intern opportunity which will be located at Kraft Kennedy Headquarters in NYC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This full- time paid Intern position will report to a Team Lead and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.  The position is located in our office headquarters in NYC.

Roles and Responsibilities

  • Learn to provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
  • Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN issues, networking issues, security issues and more
  • Learn to escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
  • Learn to initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
  • Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
     
Qualifications

 

  • Excellent verbal and written communication skills
  • Strong interest in technology and related college major
  • Must be enrolled in junior year
  • Very organized and detail oriented, with a high degree of accuracy and follow up
  • Strong problem solving and technical troubleshooting
  • Some experience with Windows desktop or server operating systems is preferred
  • Some experience with networking hardware and basics is preferred.
     
     
     
     
     
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