IT Desktop Support Technician Chrome Enterprise
Job Details
Ohio - Toledo, OH
$40,000.00 - $65,000.00 Salary/year
Information Technology
Position Overview

Intelliteach is a global IT service provider offering business process outsourcing to the legal industry. We are looking for candidates who will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional customer service. We are currently seeking an IT Desktop Support Specialist with Chrome Enterprise and SCCM experience to join our team. 

If you have Chrome Enterprise experience this is an exciting opportunity to help guide the IT team as we move to Chrome OS throughout the global organization. The right candidate should also have experience utilizing SCCM for software deployments and for maintaining a Windows PC environment.

You will be part of the global IT team, but the sole IT member in our new Maumee location. The IT Desktop Support Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, and maintaining all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance.  Some travel (less than 10%) is required. We are a high-demand/high-volume call center environment We are  24/7 operations so on-call rotation outside of normal business hours will be required.


Primary Technical Qualifications
  • Knowledge in PC hardware configurations to include the installation/repair/troubleshooting of components.
  • Must have proficient technical skills in Windows, HP laptops and desktops, Citrix Client, Cisco VPN Client, Remote Desktop, and Wireless Network Client.
  • Ability to deliver results and to effectively manage and prioritize multiple projects and other responsibilities
  • Effective strategic thinking, problem solving, and collaboration methods and skills
  • Ability to perform complex technical analysis and work effectively in a team environment
  • General knowledge in networks to include basic TCP/IP understanding, DNS, DHCP and Microsoft Windows 10.
  • Minimum of 3 years of full-time technical experience that includes maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in a networked environment (PC and/or Macintosh)
  • Proven experience in high-demand/high-volume situations
  • Proven experience of hands-on fixes at the desktop level. Including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

The position is full time. Benefits offered with position include: medical, dental, vision, 401k, paid holidays and paid time off. Final candidates are required to pass criminal background checks and drug testing.

Intelliteach is an Equal Opportunity Employer dedicated to workforce diversity.