Job Purpose:  Provide care for animals, maintain cleanliness of kennels and support the adoption process. 

Responsibilities and Duties:

Essential Functions:

• Care for animals by feeding, watering, and maintaining clean and sanitary conditions according to assigned daily work schedule
• Maintain cleanliness of assigned kennels as stated in Standard Operating Procedures (SOP)
• Guide adopters through the adoption process onsite and offsite including:
  • Advise as to types of animals available
  • Meet and greet between animal and customer
  • Dog to dog introductions
  • Preparation and review of adoption contract
  • Review Medical and Behavior records
  • Counsel patrons on general animal husbandry
• Respond to adoptions line, voice mail and email inquiries
• Assist with Homeward Bound Gift Shop cleaning, restocking, pricing, and customer service
• Complete items designated on Quality Care checklist each shift
• Keeps supplies stocked daily
• Complete routine tasks such as weighing, taking temperatures, giving medicated baths and prescribed medications
• Complete daily treatment feeds and monitor diets
• Restrain animals during diagnostics and vaccinations
• Assist and/or perform euthanasia in a humane and proper fashion, when necessary
• Keep accurate and updated records and enter data as required into appropriate shelter software
• Perform daily observation of animals for possible problems and update In/Out sheets, memo in PetPoint and report problems to the Veterinary Services department
• Supervise Volunteers
• Maintain a clean and safe work environment.
• Participate in required meetings and trainings
• Provide friendly, responsive and personalized customer service
• Professionally represent SPCA Tampa Bay at all times

• Maintain a clean and safe environment for the animals and the public at all times
• Report any damaged equipment or need for repair to maintenance

Nonessential Functions:

• As assigned, place, schedule, track and secure all required paperwork, for community service volunteers 
• All other duties as assigned.

Education: 

• High school diploma or GED certificate
• Proficient in spelling, arithmetic

Experience:

• One to two years of part-time or full-time general work experience preferred
• Volunteer service in a shelter or similar facility preferred
• Six months’ animal handling experience preferred

Licensure or Certification:

• Valid Florida driver’s license with acceptable driving record
• Euthanasia certification within 90 days of employment

Demonstrated Competencies:

• Ability to provide excellent service and care for customers and animals
• Ability to follow directions
• Ability to handle sensitive/confidential information with discretion
• Ability to successfully handle both routine and difficult public contacts, with strong conflict resolution skills in a high stress environment
• Ability to operate computer, printer, copier, telephone, fax machine and smartphone
• Ability to show compassion for animals and their owners
• Ability to work collaboratively with other staff
• Genuine concern for all animals and their welfare
• Knowledge of animal communications
• Knowledge of humane methods of care, restraint, and handling of animals
• Working knowledge of applicable OSHA and DEA standards and requirements
• Working knowledge of Microsoft Office – specifically Word, Excel, Power Point, Email and Calendar
• Working knowledge of Pet Point shelter software
• Working knowledge of standards and practices applicable to animal medical records

Physical Demands:

• Ability to work flexible hours
• Activities require the handling and transporting of SPCA pets of all sizes

• Carrying, pushing and/or pulling

• Exposure to animal feces, dust bites and potential for scratches and bites
• Facility operations include areas of high noise levels.

• Moderate physical effort – regularly lifting or moving up to 25 pounds and occasionally up to 75 pounds
• Stooping, kneeling, bending and crouching
• Walking and prolonged standing

• Reliable transportation 
• Ability to pass required background checks