Hospitality Director

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

NatureBridge also operates adult conference programs that financially support our educational programs.  Bringing organizations and communities to our campus for retreats is a way to further encourage connection to the natural world.  

What You Will Do:

As the Hospitality Director you will oversee the food service and housekeeping functions for the campus and its adult and student programs. You will lead and manage the Kitchen Manager and Lead Housekeeper and their teams to ensure high quality, smooth and efficient food service and housekeeping operations for all NatureBridge participants. 

This position takes place at our campus in Olympic National Park and cannot be performed remotely.

Your primary job will be to:

Supervision and Support

• Establish and maintain a productive and healthy department culture.
• Recruit, hire, and oversee the on- and off-boarding of  kitchen and housekeeping staff. 
• Supervise, coach and develop the Kitchen Manager and Lead Host/Housekeeper to mentor staff individually regarding professional goals within their role.
• Provide direct support to the team and staff as needed, including troubleshooting issues as they arise. filling in roles and shifts and be available as on-call back-up support.
• Lead performance management of staff including regular training, coaching and developing staff, supporting individual performance, holding accountability for supervisors and conducting annual performance reviews.
• Develop and lead monthly team meetings and kitchen and housekeeping staff meetings.
• Work with managers to create, maintain, and update weekly schedules for housekeeping and kitchen staff, and a standby process 
• Ensure staff are current with compliance and role requirements (e.g. food handlers licenses, etc.)

Operations

• Monitor and update annual department budgets.
• Create and implement departmental goals,  oversee projects and initiatives, and plan for improvements and future growth.
• Maintain accurate program information in database systems, calendars, Google Docs, operational documents, manuals, etc.
• Attend weekly and monthly staff meetings with other leadership teams.
• Collaborate with the sales team to support the sales process including leading campus tours for prospective conference groups.
• Oversee bi-monthly staff timesheet review and approval.
• Ensure compliance with health code and safety regulations
• Purchase kitchen and housekeeping supplies; ensure inventory is maintained.
• Be open to helping other departments operationally when in need.
• Other duties as assigned.

Customer Service and Program Delivery

• Coordinate conferences and ensure participants are informed and prepared for their stay on campus. This includes communications, data collection, and campus coordination and planning.
• Address all conference-related comments, concerns, feedback, and any conflicts in a professional and timely manner.
• Offer and role model excellent customer service and communication.
• Help respond to the needs of participants on-site and troubleshoot situations

Compensation:

• $65,000 - 67,000 annual salary
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

• Previous related workplace experience in the hospitality area, including food service and housekeeping; experience in an educational setting a plus. 
• Previous success in a management role.
• Willingness to earn and maintain a ServSafe Manager certification.
• Openness to contribute ideas, actively listen and, strive for effective, clear communication.
• Detail-oriented and able to prioritize and multi-task in a timely manner.
• Strong communication skills with staff and clients; Diplomatic and effective at resolving conflict.
• Strong team player - ability to work as part of a team and maintain a service-oriented attitude.
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
• Flexible and adaptable. Be a fast learner and able to pivot when circumstances change. 
• Demonstrate ability to take initiative and work independently.
• Although usually maintains regular business office hours, have availability and flexibility to work various hours throughout each week, including weekdays, early and late shifts, occasional weekends, and be on-call.
• Capability to lift and move moderately heavy objects (tables, chairs, etc).
• Hold a valid driver’s license.
• Proficiency in basic computer skills (internet, email, Google Suite) and ability to learn Salesforce and other technologies as needed.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• We are invested in supporting your professional growth through training, feedback, and a positive work community

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your resume and cover letter to our Online Career Portal.