Engagement Director, West
Job Details
Experienced
United Way Worldwide - Alexandria, VA
Full Time
4 Year Degree
Undisclosed
Undisclosed
Day
Nonprofit - Social Services
Description

The Engagement Director is responsible for driving key performance metrics at both the network and designated local Market levels with a specific United Way region, including progress on growth of donors, volunteers, and advocates. This individual is responsible for contributing to these metrics by coordinating UWW staff and activities necessary to strengthen relationships with critical United Way markets, so those markets grow in their capacity and ability to perform. This role will be the connection point between UWW and the LUW creating the opportunity to drive network strategies and enablement.

 

In order to drive these metrics, this role will be responsible for building relationships with and between United Ways in an identified region, understanding their individual and collective needs, co-creating individual and shared strategies and then deploying local, network, and UWW resources against these strategies. The Engagement Director will also be responsible for coordinating directly with the State Association Leaders in the identified region creating opportunities for greater collaboration and extending the reach of the work into the smaller markets. The core activities of this work will fall into two specific categories: 1) Relationship management with assigned individual United Way markets and state associations, including creation of strategic plans for individual market performance, and management of and deployment of performance improvement staff against those plans, and 2) Representing UWW in the region, to drive network goals and performance.

 

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION:

An individual must be able to perform each essential duty listed below at a satisfactory level:

  • Provide world class customer service relationship management to local United Ways (CEO, staff, and Board members).
  • Refine, implement, and manage formal partnerships and collaborations across local United Ways in the region.
  • Identify organizational performance improvement opportunities within assigned markets.
  • Perform site visits with targeted markets.
  • Represent UWW at United Way gatherings and events.
  • Use CRM system to manage relationships and activities.
  • Create and maintain account plans for the region

Core Activities:

  • Relationship management with assigned United Way markets
    • Build relationships with key staff and board leaders in assigned United Way markets.
    • Assess assets and needs of the United Way and build and deploy, in conjunction with content experts, trainings, programs, tools and UWW staff that help advance performance of individual United Ways.
  • Work with state associations and other organized United Way groups to grow the region.
  • Work with Talent Management to build on the talent pipeline with up and coming high performing talent in the region.
  • Understand the revenue challenges and opportunities in each major market United Way and the region overall.

 

JOB REQUIREMENTS:

Minimum requirements include:

A bachelor’s degree or commensurate experience with at least 10 years of progressive experience in a complex project management, relationship management, or consulting role. Additionally, this position requires a minimum of three to five years of experience as an executive team member or leader of a local United Way.

Other requirements include:

  • Demonstrated analytical and problem-solving skills
  • Strong understanding of strategy design and execution
  • Exceptional relationship-building skills at multiple levels within an organization
  • Strong self-awareness and emotional intelligence
  • willingness to travel within the region to LUWs and to National and WW events outside of the region
  • Experience with change management process and the United Way network experience is a plus.
  • Natural curiosity and strong desire to grow and learn helpful
  • Live within one of the regions
ABOUT UNITED WAY WORLDWIDE:

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail katherine.graham@uww.unitedway.org or call 703-836-7100, ext. 324 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

 

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE:

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.

Approved by the United Way U.S.A. Board of Trustees on March 6, 2019.

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