Desktop Support Specialist- White Plains NY
Job Details
Kraft Kennedy - New York, NY
Full Time
4 Year Degree
Information Technology

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.



  • Provide on-site support directly to a client in White Plains from their office.
  • Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more while working from the client in White Plains.
  • Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
  • Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
  • Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
  • Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
  • Provide regional local on-site client support, as necessary.
  • Participate in an on-call rotation.
  • Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
  • Excellent verbal and written communication skills.
  • Very organized and detail oriented, with a high degree of accuracy and follow up.
  • Strong problem solving and technical troubleshooting skills.
  • Experience supporting environments with Windows Server 2008-2019 and Exchange 2010-Exchange Online infrastructure is preferred.
  • Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
  • Some combined industry experience with Windows 7/8/10 desktop.
  • Virtualization and storage experience strongly preferred.
  • MCSE and/or related technical certifications are strongly preferred.