Client Care Specialist (CCS)
Job Details
SPCA Tampa Bay St. Pete Vet Center - St Petersburg, FL
Full Time
$14.00 Hourly

Job Purpose: Provide friendly and responsive customer services for check-in and check-out, as well as schedule appointments for our customers. Be knowledgeable about services, practices and the appropriate level of communication with clients.


Responsibilities and Duties:

Essential Functions:

  • Provide friendly, responsive and personalized customer service in a busy environment.
  • Handle telephone and email traffic to coordinate appointments, and client communications to other staff members.
  • Check-in and check-out customers using clinic software.
  • Use POS system for sales.
  • Rotate through the Largo Wellness Clinic as required, to provide CCS duties.
  • Keep accurate and updated records and enter data as required into practice management software.
  • Assist other medical team employees as needed.
  • Maintain a clean and safe work environment.
  • Participate in required meetings and trainings.
  • Professionally represent SPCA Tampa Bay at all times.


Nonessential Functions:

  • All other duties as assigned.


  • High school diplomas or equivalent


Licensure or Certification:

  • Valid Florida driver’s license with acceptable driving record.



  • Volunteer experience in a shelter or other similar animal care facility.
  • One to two years veterinary work experience.


Demonstrated Competencies:

  • Ability to provide excellent service and care for customers and animals.
  • Have a working knowledge of the programs and services provided by the shelter campus.
  • Ability to objectively observe animal behavior.
  • Knowledge of animal communications.
  • Knowledge of safe and humane animal handling techniques.
  • Genuine concern for all animals and their welfare.
  • Ability to show compassion for animals and their owners.
  • Ability to work collaboratively and serve as an effective liaison with other departments
  • Ability to handle sensitive/confidential information with discretion.
  • Working knowledge of standards and practices applicable to animal medical records.
  • Working knowledge of Avimark software, and exposure to PetPoint shelter software.
  • Working knowledge of applicable OSHA and DEA standards and requirements.
  • Ability to operate computer, printer, copier, telephone, fax machine and smartphone.


Physical Demands:

  • Moderate physical effort – regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds.
  • Walking and prolonged standing.
  • Stooping, kneeling, bending and crouching.
  • Carrying, pushing and/or pulling.
  • Facility operations include areas of high noise levels.
  • Exposure to animal feces and potential for scratches and bites.
  • Ability to work flexible hours.



  • Reliable transportation.
  • Ability to pass required background checks.

*This position is eligible for a 90 day, 6 month, and 1 year bonus. SPCA Tampa Bay also provides PTO, paid holidays, 403b plan, and medical benefit options.*



By my signature below I indicate that I have received, read and been given the opportunity to ask questions with regard to the contents of this description and expectations for my performance.


It is not possible to detail nor anticipate every thing an employee may be required to do, therefore it is understood that my job may require me to perform other duties as assigned which might include, but are not limited to: new duties, duties previously assigned to another position, and assistance to others in completion of their normal duties.


I understand that job descriptions may be revised or altered from time to time at the sole discretion of the SPCA Tampa Bay for any reason.


This job description is not intended to and does not constitute an expressed or implied contract between any individual and the SPCA Tampa Bay. All employment is “at-will.”