This position sits within the Telemarketing Team and reports to the Telemarketing Manager. The Telemarketing Team is part of the Development Department and is responsible for recruiting and developing monthly donors to support Amnesty International USA’s (AIUSA) human rights work by phoning existing and potential supporters and soliciting support.

The Development Department has an ambitious fundraising growth plan to maximize the amount of money raised for human rights work. The role of a Telephone Fundraiser is to call existing and potential supporters from AIUSA’s contact database to open dialogue with them in order to promote Amnesty’s values and beliefs and to explain how best they can support the organization. This may involve asking potential supporters for financial assistance or a non-financial option. The Telephone Fundraisers informs potential supporters of current Amnesty campaigns and explain what they can do to make a difference. They will be expected to input this information in our database whilst ensuring supporter information is accurate, appropriate and up-to-date.

Responsibilities

- Contact existing, potential and lapsed supporters via telephone to inform them of current campaigns and solicit appropriate assistance in accordance with the Amnesty brief and script structure.
- Meet & exceed fundraising targets set by the team leader and the Telemarketing Manager.
- Attend campaign briefings and adhere to the objectives of campaigns within the phone call to our donors.
- Input bank details, supporter information and data capture whilst ensuring close attention to detail and accurate recording on databases & excel.
- Ensure mandatory elements within the script are adhered to and are read verbatim where necessary.
- Ensure relevant feedback and/or complaints are recorded and fed back to their team leader to ensure that these are dealt with and relayed back to the wider organisation.
- Represent, enhance and promote the Amnesty brand in a positive, professional and effective
manner.
- Ensure that all data is handled with sensitivity and in accordance with Data Protection legislation and financial good practice.
- Undertake any other relevant duties or projects delegated by the line manager, which are in line with the responsibilities of the post.

Experience

- Nonprofit experience preferred.
- Knowledge and understanding of supporter care.
- Experience of working in a team to achieve shared objectives.
- Experience of using the telephone in either telemarketing or to promote business or work, or canvassing experience.
 

Skills or Related Knowledge

- Accuracy and attention to detail.
- Excellent interpersonal and communication skills with a confident telephone manner.
- Ability to use database systems and spreadsheets.
- Must be comfortable interacting with external members and high-profile donors.
- Ability to work unsociable hours as a key requirement of the job.
- Understanding and commitment to the aims and objectives of Amnesty.
- Understanding of and commitment to IDEA

AIUSA is deeply committed to inclusion, diversity, equity, and accessibility (“IDEA”) for all. We strive for this
in our human rights advocacy work and our workplace culture and practices. AIUSA is an equal opportunity
employer, and all qualified applicants will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability,
age, or veteran status.