Call Administrator
Job Details
Entry
Home Office - Anywhere USA - Anywhere, CA
Full Time
High School
$12.00 - $15.00 Hourly
None
Any
Customer Service
ABOUT THE ROLE

Imagine a Job That Lets You Earn Good Money for Making a Difference in People's Lives . . .And imagine doing it in the comfort of your own home office. 

If you combine a passion for helping and supporting others with a comfort in working in a fast paced environment, this just might be the perfect job for you!

The Call Administrator is a new role within the organization. It is instrumental in the success of our member outreach team. You’ll help our team connect with potential members. You will handle high volume of outbound calls where you use an electronic telephonic system to connect our outreach team to potential members. You will not be responsible for selling or talking with potential members as our member engagement team does that; however, you will use our dialing system to help connect people.

You will manage daily calling task execution within the organization

Identify and execute daily strategy adjustments or enhancements to improve our member engagement outreach

Basically, you’re pushing a single button that connects people. That connection allows us to impact and improve lives!

 

We are looking for two new Call Adminstrators. There are two shifts we need to cover: 

6am-3pm PST (9am-6pm EST)  and 9am-6pm PST (12noon-9pm EST) There will be Saturday hours for some employees. 

 

  • High school diploma is required
  • Ability to sit for long periods of time
  • High level of comfort repeating one task that makes a big impact
  • Ability to navigate new processes and technologies with ease
  • Ability to quickly report down or lag time
  • Proficient in computer technical skills
  • Self-starter who can work independently
  • Should also be able to handle task within a fast-pace environment. 
  • Ability to work effectively with different levels of management and above.  T
  • Must be able to show excellent time management skills and adaptive to change
  • A reliable high-speed Internet connection (cable, DSL or fiber) with speeds of at least 10Mbps download and 5Mbps upload

 

High comfort level in using an electronic dial system to make a high number of calls for our member outreach team. You will not need to have any conversations with potential members, but you will help connect people by dialing.

ABOUT US

Catasys is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support and guide these members to better health with a personalized, human-centered approach.  This has led us to where we are today: growing fast and saving lives as we do.

 

To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.

 

Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Catasys team contributes to accomplishing our goals and upholding our people-centric values.

The new face of mental health
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.

Career options
Our ongoing strong growth and evolution will create the need for proven players to step up. You might take your Catasys career in several directions. We are committed to promoting from within.

Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits, including medical, dental and vision insurance; a 401(k) plan; paid holiday and sick time; flexible spending accounts and more.

Catasys is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

Apply