General Consultant

JOB SUMMARY:

As a C!A Consultant (full-time), you will serve as a trusted advisor and partner to state, county, and local government agencies around the country. With your deep program knowledge and management skills, combined with our proven methodology, you will work alongside our team helping government clients redesign their service delivery models and introduce best practices across their operations to help them achieve their goals.

About Candidate:
As a C!A consultant (full-time) or change agent (part-time), you will serve as a trusted advisor to state, county, and local government agencies around the country. With your deep program knowledge and management skills, combined with our proven methodology, you will work alongside our team helping government clients redesign their service delivery models and introduce best practices across their operations to help them achieve their goals.

Our Firm: C!A®, a member of the Vimo® family, is a consulting firm focused specifically on helping government agencies increase capacity to do more good. For nearly two decades, states, counties and municipalities across the country have turned to C!A to help them fix broken business processes and systems to improve capacity and meet program goals.

Our Impact: Using a proven methodology and approach to work with government that is well documented in C!A Founder Ken Miller’s books, including Extreme Government Makeover and We Don’t Make Widgets: Overcoming the Myths that Keep Government from Improving, we consistently help government clients achieve significant and noteworthy results including: • 70% faster delivery of services • 40% to 130% more families served, with improved accuracy and timeliness • 60% - 80% increase in same-day eligibility determinations • 85% reduction in open child welfare safety assessments • Avert federal financial sanctions and/or court injunctions • Maximize the benefits of technology and integrated solutions by first redesigning processes

Our Focus: Although our work spans all areas of government, our hearts have led us to focus on government agencies delivering vital safety net programs. This unwavering dedication to human services has helped us become an industry leader in business process redesign, having worked with 50% of the states in the nation.

Our Future: We know there is more good for government agencies to do as they work to help people in need ...and that we can help ... and that’s why we’re growing and looking for other like-minded individuals with government program experience in the areas of safety net programs, child welfare, child support, child care and unemployment insurance to join our dynamic and highly talented team. Our Team: For C!A, public service is a calling and way of life. Public servants by experience and at heart, the C!A team is comprised of former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse program experience representing differing levels of government operations and has a deep understanding of government processes, working with state, county and local agencies and offices, and the associated federal agencies.

Are you interested in joining the C!A family? If you have extensive experience in safety net, child support, child care or unemployment insurance, and have a passion for improving government culture by changing minds and fixing systems, then you might be a perfect fit for the C!A family. The job requires travel to work onsite at client locations, as necessary. Otherwise, you will provide needed client support by working remotely. Competitive benefits package offered.

Beyond having a passion for human services, the following expertise and/or relevant experience is mandatory:

· A minimum of 10 years of human services experience, with a strong background in leading cross-functional teams to deliver successful projects.

· Proven ability to create buy-in, inform and drive decisions, and ensure effective project implementation.

· Deep understanding of business process optimization, change management, and i technology solutions, from design and development through implementation and maintenance.

· Extensive experience in business analysis and evaluation specific to human services solutions.

· Demonstrated experience in enhancing operation capacity for human services programs.

· Skilled in supporting technology implementation and process optimization, including process development, documentation, and change management.

· Strong written and verbal communication skills, including the ability to create impactful project deliverables and engage all staff levels, from frontline to executive leadership.

· Broad understanding of operations, training, IT/systems, and government contracting.

· Proficient in data analysis for workload management and staffing plan development.

The ideal candidate will be a systems thinker who can work independently and take the initiative to help human service agencies solve complex problems, while also following Change and Innovation’s best practices and proven strategies.

Expertise and/or relevant experience in the following areas is desirable but not mandatory:

· Proven experience leading human services departments or holding similar leadership roles at the state or county level.

· Experience assisting states or counties in preparing for human services eligibility modernization projects

· Background in training frontline staff on evaluating and improving business processes.

· Experience conducting business process design and training workshops.

· A minimum of two years of experience in business analysis, including identifying and 

documenting business requirements and effectively communicating those requirements to technical teams.

· Experience managing the implementation of IT systems projects.

Salary and Benefits: 

The job requires travel up to 50% of the time to work onsite at client locations, as necessary. Otherwise, you will provide needed client support by working remotely. Competitive benefits package offered.