LINK Program Case Manager, Full-Time (KentHOPE)
Job Details
KentHOPE Day Center - Kent, WA
Full Time
2 Year Degree
$17.53 - $19.28 Hourly
Customer Service

Seattle's Union Gospel Mission is currently looking for a LINK Program Case Manager to join the KentHOPE team in Kent, WA.


Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.


The  LINK Program Case Manager is responsible for supporting the KentHOPE program efforts to end homelessness by recruiting, developing, resourcing, educating, and equipping guests in the LINK program to find employment, housing and sustainable support systems.

Our KentHOPE team is looking for its newest member and we think that could be you!



Essential Job Duties

  1. Be an informed expert in the field of homelessness in King County, particularly as related to relational dysfunction, life transformation, and trauma.
  2. Build relationships and partnerships with local churches, schools, businesses, service agencies/providers and housing partners to ensure the best resources are available to the guests.
  3. Provide and facilitate a guest environment that relationally shares with guests the full range of resources available to assist them in overcoming the conditions that cause homelessness to include resources for physical, mental and spiritual health.
  4. Conduct assessment, intake and provide ongoing case management to guests interested in, and enrolled in the Link program
  5. Manage and be available to volunteers as they assist guests in employment and career functions, housing, financial or their spiritual walk while in program.
  6. Communicate with other KentHOPE programs and staff, and other mission programs and staff to ensure understanding of program, guest status and ability to utilize other services in the mission.
  7. Manage the housing units to ensure clean and safe environment for all guests to include chores, meal management, bed checks, and UAs.
  8. Ensure a safe and dignified Guest Relations environment.
  9. Maintain accurate and timely records of guest interviews and meeting using the Clarity tracking system, bed list functions and statistical data required.
  10. Provide and/or facilitate case management to help move the guest toward agreed upon goals.
  11. Administer observed urine collections for guests.
  12. Perform welfare checks in guest residences and restrooms.
    • Due to the sensitive nature of these essential job duties we are only able to consider females for this position.
  13. Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example. Share the gospel and disciple those guests who have accepted Christ.
  14. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All staff are encouraged to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization. All employees are expected to interact positively and cooperatively with our volunteers.
  15. Attend all mandatory Mission and department meetings and trainings.
  16. Any other job-related duties as assigned by supervisor.

Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle's Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Missions Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  5. Ability to successfully pass pre-employment drug and criminal background screenings.
  6. Possess a valid Washington State Drivers License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
    1. Clean driving record
    2. No current suspensions or revocations
    3. At least 21 years of age
  7. Proficiency in Microsoft Outlook, Word and Excel required.
  8. Excellent communication and organizational skills required.
  9. Ability to manage others required.
  10. Ability to maintain a positive and friendly personality towards guest, visitors, volunteers and staff required.



Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
  2. Regularly lift and/or carry up to 20 pounds.
  3. Talk on telephone and use computer extensively.
  4. Ability to wear a mask for the duration of the shift.




Associates Degree with a focus in Social Service, Pastoral Ministry (Theology) or Behavioral Science preferred.


One year of case management experience preferred.



Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.


Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.


Vision Statement

To see every homeless neighbor: beloved, redeemed, and restored.


Core Values

  • Sacred Relationships
  • Passionate urgency
  • Strategic effectiveness
  • Courageous Belief
  • Innovative and scrappy