Director of Inclusion and Belonging
Job Details
Crystal Bridges - Bentonville, AR
Full Time
Position Summary

Position Summary

Crystal Bridges seeks a dynamic individual to lead our Diversity, Equity and Inclusion (DEI) efforts. This role is committed to advancing the institutions DEI strategy internally and externally. This role plays a critical part in leading our institution to becoming an antiracist institution. The primary responsibilities of the role are to support the institution’s strategic goals in the context of DEI; develop tailored long range and annual DEI strategies; and, implement institutional inclusion policies, programs, processes and evaluating effectiveness. The role serves as a strategic partner to leaders across the institution, delivering innovative and creative solutions that address key organizational challenges and opportunities. This role carries influence at all levels within the organization to effectively advance DEI goals related to talent, business, and culture imperatives. The position reports to the Chief People Officer with a dual reporting relationship to the Executive Director and Chief Diversity and Inclusion Officer. The incumbent is responsible for performing all job duties in accordance with state and federal guidelines/laws and organization policies and procedures.

Qualifications & Responsibilities

Position’s Principal Responsibilities (Essential Functions)

  • Develop and execute measurable, short- and long-term, Diversity, Equity and Inclusion (DEI) strategies to support the institutions strategic goals and transformation efforts

  • Act as an advisor across the institution providing insights, expertise and recommendation based on experience

  • Conduct internal and external benchmarking for best-in-class, data-driven DEI practices that complement the institutions culture transformation

  • Create and execute communication and change management strategies focused on increasing DEI awareness among all employees

  • Create an external-facing DEI strategy that supports key stakeholder relationships

  • Partner with the Recruiter to:

    • Identify key organizations for the purpose of building the institutions employee value proposition within diverse communities

    • Implement effective diversity sourcing and recruiting strategies at all levels that expand and promote a robust talent pipeline

  • Partner with the Learning & Development Specialist to:

    • Develop a contemporary, comprehensive, best in class DEI learning and development strategy from foundational to advanced levels for all employees

    • Work alongside senior leaders to align the DEI strategy with leadership development and talent management initiatives to grow knowledge capacity

    • Support annual diversity goal setting with talent management

  • Collaborate with:

    • The institutions Employee Resource Groups and lead our Anti-Racism coalition group positioning them to develop and deploy best in class events, projects and commitments to DEI for our employees

    • Procurement to support the institutions Supplier Diversity efforts

  • Partner with all departments to develop and implement DEI strategies for their respective areas

  • Partner with external consultants to advance the museum’s work in DEI

  • Build a network of museum DEI specialists to further the field’s efforts in DEI

  • Other duties and projects as assigned


Minimum Qualifications

Education, Training, and Traits

  • Master’s degree in human resources, business or related field

  • 8+ years of progressive and successful leadership experience in business and/or human resources

  • Advanced knowledge of DEI and cultural competencies strategies

  • DEI leadership capacity (broad-based, skillful participation)

  • Proven experience developing, designing and delivering DEI programs and initiatives 

  • Proven ability to influence and drive change

  • Collaboration skills including the ability to integrate and act upon diverse perspectives

  • Ability to thrive in a fast-paced environment and successfully drive and deliver on key initiatives and projects

  • Demonstrated flexibility and adaptability under changing business needs and priorities

  • Knowledge of laws and regulations related to equal employment opportunity and supplier diversity

  • Excellent communication and presentation skills

  • Superior interpersonal skills with the ability to build trusting relationships

  • Outstanding organizational and analytical skills with a special emphasis on attention to detail 

  • Exceptional time management skills with proven ability to meet deadlines

  • Ability to prioritize task and delegate them when appropriate

  • Ability to act with integrity, professionalism, and confidentiality

  • Proficient with Microsoft Office Suite, Excel or related software


Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Physical demands:  In the work environments described below, position requires utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, lifting/carrying (up to 10 lbs). Vision abilities required by the job include close vision. 

  • Work Environment: Work will be performed in an office environment and in museum spaces. The noise level in the work environment is usually low to moderate. Some overnight travel may be necessary.


About Crystal Bridges 

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museum’s board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed more than 5 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost. 


Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museum’s architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fuller’s Fly’s Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting. 

Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museum’s north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museum’s five miles of walking trails. 

Crystal Bridges’ permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durand’s Kindred Spirits, Gilbert Stuart’s George Washington, and Georgia O’Keeffe’s Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal art’s connections to equality and justice.

Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes, and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museum’s lectures such as the Distinguished Speaker Series are on Crystal Bridges’ YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at 


About the Momentary 

The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.