Director of Volunteer Services
Job Details
LIC - Long Island City, NY

Title:                Director of Volunteer Services

Unit:                Executive Office/Human Resources

Reports to:     VP for Agency Operations

Status:            Full time; Regular; Non-Exempt

Location:        Long Island City


Position Summary:

The Director of Volunteer Services is responsible for organizing and implementing a complete volunteer service program including recruitment, training, coordination and recognition. The position serves as the primary contact for volunteers and provides guidance to the volunteer committee. The Director will work to enable the incorporation of volunteer participation and engagement as a core strategic function throughout the agency. In addition to supporting various department’s goals and the accomplishment of specific tasks, the Director fosters ambassadorship by volunteers and nurtures a greater connection to the organization.


  • In collaboration of the VP of Agency Operations and the Human Resources department, develop strategies for growth and/or retention of volunteers.  Design, coordinate and manage the volunteer program to augment the available resources of regular staff to meet the business needs of the agency.
  • Take lead in coordinating volunteers and services with department heads, ensuring proper scheduling, planning and appropriate fit for program needs.
  • Oversee the recruiting, interviewing, onboarding, orientation, training and scheduling of the volunteer workforce for special events and programs; create and maintain current job descriptions for volunteers.
  • Ensure volunteers are meeting their volunteer commitments by complying with Agency volunteer policies and procedures; in consultation with department heads, provide constructive feedback on job performance and disciplinary actions if volunteers are not adhering to the policies and procedures.
  • Create, update and manage volunteer policies and procedures to include but not limited to a community engagement plan. Volunteer policies and procedures should be consistent with those for regular staff around key issues such as sexual harassment, respectful workplace and others.
  • Design a recruitment and marketing strategy and program to recruit volunteers from local schools, churches, civic organizations, corporations and community partners and leaders.
  • Ensure existing volunteer workforce is actively engaged and their volunteer expectations are being met; provide ongoing communication forum for meaningful feedback, reciprocal growth and learning.
  • Prepare, compile, submit and maintain accurate records and files, records and statistics of volunteer activities and hours and program and special event outcomes.
  • Manage volunteer database; ensure the accuracy of the data collection and available access to the information.
  • Coordinate with Development and DRCPP to manage volunteer committees participating in special events and other fundraising efforts and activities
  • Regularly evaluate volunteer program; create and submit monthly, quarterly, and annual reports that include volunteer hours, number of volunteers and program and special event outcomes.
  • Respond to concerns/issues raised by internal and external stakeholders as it relates to volunteers
  • Hold regular meetings with AVP of HR, VP of Agency Operations and Chief Operating Officer and others to ensure program needs are met and to promote communication.
  • Provide and highlight volunteer recognition through annual appreciation event and in the agency’s newsletter
  • Maintain a list of community partners and community engagement plan
  • Other duties as assigned
  • Bachelor’s degree or equivalent combination of education and experience in Marketing, Public Relations or closely related field
  • 3 years’ volunteer management experience; community organizing and advocacy experience a plus.
  • Strong interpersonal and people skills with the ability to cultivate and maintain long-term relationships
  • Ability to work independently with limited supervision (oversight); take initiative and be a self-starter
  • Strong project management skills; ability to manage and complete multiple tasks simultaneously
  • Strong computer skills, Microsoft Office (Word, Excel, Outlook, Access, and PowerPoint) and understanding of volunteer management databases.
  • Strong written and verbal communication skills
  • Ability to cultivate positive working relationships with internal and external stakeholders
  • Strong organizational and time management skills with a proven track record of meeting deadlines and juggling commitments and tasks; strong ability to prioritize
  • Ability to use creativity to plan and execute tasks; ability to be resourceful
  • A sense of humor

The Fortune Society encourages individuals to apply who have successfully made the transition from incarceration and/or substance abuse into a stable, productive lifestyle in the community.


Supervisory Responsibilities:  This position has no direct supervisory responsibilities.


Travel Requirements:  Will require local travel to our program sites and citywide meetings where appropriate.


Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, citizenship status, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.