Substance Use Disorder Case Manager

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title: Substance Use Disorder (SUD) Case Manager
Department: Medical
Reports To:  Medical Director
Work Type:  Hybrid
Minimum in-office: 2+ days/week at Milwaukie Medical, 1+ day/week at Admin (Tigard), and ability to travel to other medical clinics at least once a month.
Classification:  Full-Time, Non-Exempt
Language Differential:  Eligible

SUMMARY

The Substance Use Disorder (SUD) Case Manager provides a full range of case management services for patients diagnosed with a Substance Use Disorder (SUD). This role is responsible for identifying, referring and authorizing appropriate services for patients assigned to them. Major responsibilities include assessment of client’s needs, determining level of care, client service plans, and facilitating the client’s treatment to address their problems relative to drug or alcohol usage when warranted. This employee will also perform the work in accordance with established regulations, policies, procedures, and supervisory review.

Essential Job Duties

• Conducts interviews utilizing the appropriate assessment practices to obtain the necessary information from patients and families (if applicable) for the identification of needed services.
• Treats patients in a manner informed by trauma informed care principles.
• Determines appropriate level of care based on placement guidelines.
• Determines appropriate funding arrangements and authorizes services for clients with drug or alcohol problems.
• Orients and guides patients through the program, policy, procedures, and treatment processes.
• Updates the patient’s service plan as needed.
• Coordinates and provides access to available alcohol and other drug or ancillary services, such as housing, childcare, medical or financial services.
• Prepares for, and facilitates service planning meetings, and provides follow-up after meetings.
• Monitors patient treatment progress and performs reviews of patient health status.
• Prepares written reports and maintains patient records.
• Manages patient caseloads and carries out work independently.
• Embodies utmost professionalism, confidentiality, and helpfulness while in this role.
• Responds to routine daily correspondence.
• Completes projects and special assignments in a timely manner, as directed.
• Follows all NHC policies, processes, and procedures.
• Performs other related duties as assigned and required.

QUALIFICATIONS

Education and/or Experience

• Minimum two (2) years of experience  in substance use disorder treatment, behavioral health, or primary care case management.
• High School Diploma or General Education Development (GED) is required. Bachelors preferred.
• Completion of the approved state certified CADC is required.

Knowledge, Skills, Abilities & Behaviors

• Preferred knowledge, training and experience in social casework principles and methods.
• Knowledge of addiction as a disease and its treatment.
• Ability to provide the client with the correct treatment facilities and human services agencies.
• Ability to interpret regulations, policies, and procedures and apply them accordingly
• Ability to work with people from a variety of diverse agencies, backgrounds, resources, and communities.
• Ability to work with people with a variety of physical, emotional, or mental disabilities.
• Good communication skills.
• Ability to work in a team-oriented atmosphere.
• Ability to plan and organize records, reports, and maintain caseloads in an effective and timely manner.

• Highly punctual and dependable.
• High level of accuracy and attention to detail.
• Ability to maintain discretion with sensitive or confidential information.
• Intermediate or higher proficiency of MS Office Suite (Outlook, Word, Excel and PowerPoint) and Adobe Acrobat.

WORKING CONDITIONS

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.
• The noise level in the work environment is usually moderate.

Note: This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee to successfully perform this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.