Call Center Representative (Member Engagement Specialist)
Job Details
Work from Home - Ontario, CA - Ontario, CA
Full Time
High School
Customer Service

If you have been successful in outbound sales, are competitively driven, and want to start selling something that matters;

If you are self-driven and do your best work from your home office;

If you want unlimited income potential partnered with a competitive hourly rate;

If you have developed the skill to listen to your customers and adjust your approach based on their needs; and

You have the ability to work 12-9pm EST, and adjust your hours according to the needs of the business.



We want you to apply!


We are seeking highly dedicated candidate with exceptionally high standards who expect personal and team performance to be nothing short of the best.


We are leveraging your sales skills to motivate and inspire our member population to enroll into our 52-week OnTrak program.


Come be part of our growth!!  


Help us drive our mission:

Help improve the health and save the lives of as many people as possible


More about the role:


If you combine a passion for helping others with persuasive interpersonal skills, this may be the most challenging and rewarding job you'll ever love:

  • You will help an underserved population see the value of joining an innovative program that is very successful in helping members improve the quality of their lives.
  • Rather than taking a "hard-sell" approach, you'll educate and motivate people to enroll.
  • In addition to a competitive salary, you'll have unlimited earning potential through incentives.
  • We'll provide paid professional training, a stipend to offset Internet costs, excellent benefits and more.
  • You'll feel good about representing a program that puts members first and focuses on outcomes, spending a year with each member to help them learn new behaviors.



  • 1 or more years of experience in outbound sales to consumers
  • A demonstrated ability to establish trust quickly, overcome objections and be persuasive over the phone
  • Excellent oral and written communications with strong listening/comprehension abilities
  • Great phone presence, including the ability to:
    • Engage and motivate using patience and conversational approach
    • Convey confidence and a positive attitude
  • Must be technically savvy to be successful in this role. You’ll use multiple applications on your work computer while holding a conversation
  • Microsoft Office experience
  • Bachelor’s degree preferred
  • High school diploma minimum


All work from home opportunities require:

  • A quiet, private, distraction-free home office work environment
  • A reliable high-speed internet connection (cable, DSL or fiber) with speeds of at least 10Mbps download and 5Mbps upload
  • Willingness to do constant sedentary work
  • Discipline to work from home while following a set schedule
  • Background check clearance

Catasys is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support and guide these members to better health with a personalized, human-centered approach.  This has led us to where we are today: growing fast and saving lives as we do.


To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.


Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Catasys team contributes to accomplishing our goals and upholding our people-centric values.

The new face of mental health
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.

Career options
Our ongoing strong growth and evolution, we are looking for people who want to do their best at work.   Join our team and take your career to the next level with Catasys. We are committed to promoting from within.

Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.

Catasys is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status


*Position eligible for employee referral bonus for referrals received through April 2020

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