Concierge
Job Details
Experienced
Seascape Resort - Aptos, CA
Full Time
$18.00 - $18.00 Hourly
None
Day
Hospitality - Hotel
Description

SUMMARY:

The Concierge is responsible for facilitating guest enjoyment by providing information and assistance in response to a wide variety of requests. Must be organized and able to handle multiple tasks simultaneously. The candidate must have the ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide assistance to the front desk, and PBX when needed.
  • May assist to trains new employees.
  • Ensure employees are delivering service at a level that exceeds guest expectations.
  • Access the hotel property management system (Maestro).
  • Complete additional duties as assigned by the Front Office Manager.
  • Coordinate with other departments to insure quality guest satisfaction.
  • Attend and participate in all required meetings.
  • Coordinating delivery and set up of guest amenities.
  • Coordinate and book onsite and offsite reservations and appointments for guests.
  • Support safe work habits and contribute to a safe working environment at all times.
  • Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
  • Perform other related duties as requested by the supervisor.
Qualifications
  • QUALIFICATIONS, SKILLS & ABILITIES:

  • Requires good communication skills, both verbal and written.
  • Exceptional organizational skills.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Punctuality and regular and reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public.
  • EDUCATION AND/OR EXPERIENCE:

  • Two year’s related hotel/resort industry experience and/or training.
  • High school or GED graduate.
  •  

    LANGUAGE SKILLS:  

  • Ability to read, comprehend and provide instructions, both written and verbal.
  • Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers,       guests, associates, managers etc.). 
  •  

    COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.
  • Proficient in Outlook and Internet applications.
  •  

    CERTIFICATES & LICENSES:

  • Must provide valid document(s) to work in the US.
  • Valid California Driver License is required (for specific positions).
  •  

    WORK ENVIRONMENT:
    The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

     

    PHYSICAL DEMANDS:
    While performing the duties of this job, the employee must be able to:

  • Use hands to finger, handle, or feel; and talk or hear. 
  • Specific vision abilities required by this job include close vision.
  • Lift 25-50 lbs. (for specific positions)
  • Sit, stand and walk for long periods of time.
  • Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.
  •  

    GROOMING & UNIFORM:

    Some positions will be required to wear uniforms. Uniforms are the property of Resort. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.

  • Hair must be clean and kept at a reasonable length.
  • All Food Servers and Culinary personnel must wear their hair tied back.
  • No extreme dying or bleaching of hair is permitted.
  • Fingernails must be clean and well-trimmed at all times.
  • Antiperspirant or deodorant must be worn.
  • Cologne or perfume may be worn at a minimum.
  • Nametags must always be worn, unless your department has a specific policy to the contrary.
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