• Effectively communicate with customers providing accurate project updates to include cost approvals, project status and risk assessment to meet project delivery expectations
• Work closely with the Purchasing/Parts Teams to ensure sufficient parts, equipment and tooling resources are available at all times, paying close attention to requirements for non-planned events, drop in maintenance and customer requests, ensuring an efficient project Return To Service is met.
• Responsible for assigning tasks to technicians to efficiently manage project.
• Identify critical path tasks within assigned project, prioritize critical items and sequence tasks to achieve optimum efficiencies and deliver objectives including effective labor hour management.
• Monitor day-to-day activities for assigned area and report status, issues and risks to Maintenance manager
• Ensure that work completed complies with Repair Station Manual, Quality Control Manual, FAA regulations and customer expectations.
• Demonstrate excellent communication skills, professionalism, and a positive customer service attitude.
• Ensure time/labor recording is accurate in all related labor management systems.
• Complete verbal, written and/or electronic turnover indicating status of work progress
• Responsible for coordinating maintenance priorities with the Maintenance Director, perform maintenance, service aircraft and components, providing assistance to maintenance technicians to help maintain RTS fidelity.
• Daily work order reviews of current projects to ensure timely and accurate invoicing
• Effectively exercise control and responsibility for all maintenance resources to ensure project priorities are on schedule to meet customer commitments
• Effectively coordinate with all intercompany divisions to ensure committed delivery schedules are met
• Effectively coordinate with third party vendors to ensure agreed upon service completion date is met
• Manage project flat rates to ensure efficiencies are met
• Coordinate aircraft delivery process execution
• Review of project invoices to ensure accurate customer billing
