Donor Family Services Coordinator
Job Details
Westwood - Westwood, KS
Full Time

The Donor Family Services Coordinator is responsible for the coordination of donor family services activities and support to donor families.





  1. Ensure quality and availability of donor family support materials and brochures and make recommendations for improvement. 
  2. Respond to donor family inquiries and requests within established timeframes.
  3. Oversee and organize donor family support services and events.
  4. Maintenance of donor family workshops and celebrations for donation service area.
  5. Monitor local and national issues regarding donor family issues and inform appropriate MTN staff.
  6. Assist with training and utilization of volunteers.
  7. Facilitate donor family newsletter and mailings.
  8. Coordinate donor family quilt activities.
  9. Provide support to satellite areas for donor family recognition events.
  10. Facilitate communication between donor families and recipients per policy.
  11. Participate in performance improvement projects to enhance service to donor families.




  1. Provide staff education regarding donor family services, including new staff orientation.
  2. Represent MTN at local, regional and national meetings.
  3. Maintain data tracking records for services provided to families.
  4. Review Donor Family Surveys and implement performance improvement based on feedback.
  5. Support other MTN departments and stakeholders by providing presentations and public speaking regarding MTN’s Donor Family Aftercare Program.



  1. Undergraduate degree in related field, or equivalent experience required.  Healthcare experience beneficial.
  2. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy.  Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines.  Must be able to travel within the service area by ground or air.
  3. Ability to work evenings and/or weekends to represent MTN at meetings and events.
  4. Previous event coordination/planning experience preferred.
  5. Strong interpersonal and communication skills.
  6. Ability to comprehend and navigate difficult family dynamics.
  7. Adaptable and flexible to changing schedules and priorities.
  8. Demonstrated dedication to organizational mission.
  9. Ability to work a minimum of 40 hours per week.
  10. Ability to lift 50 pounds and transfer short distances.
  11. Possess ability to operate telephones, computers and office equipment.
  12. Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
  13. OSHA Category III – No exposure to bloodborne pathogens while performing assigned job duties.
  14. Home internet and wireless phone access may be required.



Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.


It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment.  No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws.  In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be  considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission. 

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