Responsibilities include but are not limited to: 

• Write estimates and coordinate field estimates for repairs
  • Ensure all data fields are entered correct and complete
• Determine customer expectations and monitor repair to meet those expectations
  • Address customer concerns immediately
• Check in vehicle, take photos per insurance and CCC requirements
• Apply seat and steering wheel covers
• Thoroughly review repair plan after blueprint is complete
• Maintain good working relationship with Insurance companies
• Keep customer informed throughout repair process.
  • Update customer a minimum of twice a week
  • Add notes in ProfitNet when customer is contacted or contact by customer
  • Ensure customer is informed of additional repairs needed
• Keep continuous communication with Production Manager, Paint shop manager and Parts department to ensure current information to customer is correct.
• Stay on top of cycle time for repair completion
• Keep Accounts Receivable updated and current
• Take opportunity to up-sale when looking over vehicle with customer
• Conduct final Quality Check of vehicle
• Provide Excellent Customer Service at all times to achieve best CSI possible.
• Maintain CSI of 95% or better
• Perform duties as assigned by management
• Coverage for other estimators
  • Personal Time Off
  • Appointments
  • Sick Leave
• Purge CCC1/ProfitNet on a 30 day cycle
  • Canceled repairs
  • No Shows
• Maintain good relationships with customers to ensure return business. Communicate with all department managers to establish good timelines for repair completion to allow cycle times to be accurate
• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered

Hours:

• This is a full-time position.
• Our shop is open Monday - Friday from 7:30am to 5:30pm

Compensation:

• Commission based on experience

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment. 

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth
4. We're all goal-setters
5. We promise to be mentors/mentees
6. We create and are part of high-performing teams

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays 
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.