Responsibilities include but are not limited to:
- Write estimates and coordinate field estimates for repairs
- Ensure all data fields are entered correct and complete
- Determine customer expectations and monitor repair to meet those expectations
- Address customer concerns immediately
- Check in vehicle, take photos per insurance and CCC requirements
- Apply seat and steering wheel covers
- Thoroughly review repair plan after blueprint is complete
- Maintain good working relationship with Insurance companies
- Keep customer informed throughout repair process.
- Update customer a minimum of twice a week
- Add notes in ProfitNet when customer is contacted or contact by customer
- Ensure customer is informed of additional repairs needed
- Keep continuous communication with Production Manager, Paint shop manager and Parts department to ensure current information to customer is correct.
- Stay on top of cycle time for repair completion
- Keep Accounts Receivable updated and current
- Take opportunity to up-sale when looking over vehicle with customer
- Conduct final Quality Check of vehicle
- Provide Excellent Customer Service at all times to achieve best CSI possible.
- Maintain CSI of 95% or better
- Perform duties as assigned by management
- Coverage for other estimators
- Personal Time Off
- Appointments
- Sick Leave
- Purge CCC1/ProfitNet on a 30 day cycle
- Canceled repairs
- No Shows
- Maintain good relationships with customers to ensure return business. Communicate with all department managers to establish good timelines for repair completion to allow cycle times to be accurate
- Must have held a valid driver's license for at least 1 year
- Must be at least 18 years of age to be considered
Hours:
- This is a full-time position.
- Our shop is open Monday - Friday from 7:30am to 5:30pm
Compensation:
- Commission based on experience
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
- We do what we say we're going to do
- We encourage and support each other
- We're committed to continuous growth
- We're all goal-setters
- We promise to be mentors/mentees
- We create and are part of high-performing teams