Assistant Front Desk Manager
Job Details
Experienced
Seascape Resort - Aptos, CA
Full Time
$22.00 - $23.00 Hourly
None
Any
Hospitality - Hotel
Description

SUMMARY:

The Assistant Front Desk Manager will act as the Manager on Duty in the absence of the Director of Rooms and Guest Services Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coordinate and manage the activities of Front Desk staff and performing general administrative tasks as directed by the Director of Rooms.
  • Organize and assign duties and tasks to Front Desk staff.
  • Monitor daily performance of Front Desk staff to ensure duties are completed accurately, efficiently and timely.
  • Greet guests in a friendly manner and follow check in procedures.
  • Take payments and post accurately to guest accounts.
  • Follow set polices regarding cash handling.
  • Communicate with other departments in a friendly and professional manner.
  • Be aware of local attractions and restaurants and make recommendations to guests.
  • Handle incoming telephone calls and other guest communication in a discreet fashion.
  • Accurately communicate with other shifts regarding issues arising from day to day operations.
  • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items as listed on shift checklists.
  • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
  • Completes departure report and follows up with the Housekeeping department on late check-outs.
  • Reviews discrepancy report from Housekeeping; resolves discrepancies.
  • Issue guest safety deposit boxes as requested.
  • Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
  • Communicate services and amenities of the hotel to guests.
  • Log all guest service requests and follow through to ensure requests are met.
  • Access the hotel property management system (Maestro).
  • Coordinate with other departments to ensure quality guest satisfaction.
  • Monitor and control overtime.
  • Support safe work habits and contribute to a safe working environment at all times.
  • Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
  • Perform other related duties as requested by the supervisor.

 

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

  • Requires good communication skills, both verbal and written.
  • Exceptional organizational skills.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Punctuality and regular and reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public.

EDUCATION AND/OR EXPERIENCE:

  • Two year’s related hotel/resort industry experience and/or training.
  • High school or GED graduate. 

 

LANGUAGE SKILLS:  

  • Ability to read, comprehend and provide instructions, both written and verbal.
  • Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers,       guests, associates, managers etc.). 

 

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.
  • Proficient in Outlook and Internet applications.

 

CERTIFICATES & LICENSES:

  • Must provide valid document(s) to work in the US.
  • Valid California Driver License is required (for specific positions).

 

WORK ENVIRONMENT:
The work environment at Resort ranges from wintertime lows of 30 degrees to summertime highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

 

PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

  • Lift 25-50 lbs. (for specific positions)
  • Sit, stand and walk for long periods of time.
  • Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

 

GROOMING & UNIFORM:

Some positions will be required to wear uniforms. Uniforms are the property of Resort. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.

  • Hair must be clean and kept at a reasonable length.
  • All Food Servers and Culinary personnel must wear their hair tied back.
  • No extreme dying or bleaching of hair is permitted.
  • Fingernails must be clean and well-trimmed at all times.
  • Antiperspirant or deodorant must be worn.
  • Cologne or perfume may be worn at a minimum.
  • Nametags must always be worn, unless your department has a specific policy to the contrary.
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