Support Services Supervisor, Full-Time
Job Details
Hope Place - Seattle, WA
Full Time
High School
$38,260.00 - $42,087.00 Salary/year
Customer Service

Seattle’s Union Gospel Mission is currently looking for a Support Services Supervisor to join the Women and Children’s Ministries team in Seattle, WA.


Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.


The Support Services Supervisor works with a team of staff to help create a safe, healing environment for women and children in a Christian residential program. Oversees the Support Services functions of Hope Place, including customer service, housekeeping and maintenance functions. Fosters a culture of service and teamwork and to develop future leaders.


Our Women and Children’s Ministries team is looking for its newest member and we think that could be you!


Shift Schedule

Monday - Friday from 8:30am - 5:00pm with occasional weekends, holidays, and evenings when needed.



Essential Job Duties

  1. Supervise 2 Support Services Coordinators, 2 overnight Support Services Coordinators and occasional On-Call staff who work with Support Services.
  2. Oversee the housekeeping, maintenance and facility safety functions at Hope Place and other WCM transitional sites (ReNOVO).
  3. Work closely with the Mission’s Facilities Department to ensure work orders are opened and completed appropriately.
  4. Oversee and maintain emergency and safety and emergency plans at Hope Place and other WCM transitional sites.
  5. Oversee inventory and ordering of all necessary supplies at Hope Place and offsite WCM properties.
  6. Oversee the updating and organizing of room information, including Guest move in – move out inventories for Hope Place and transitional sites – including the implementation and oversight of damage deposits.
  7. Participate as a member of the Mission’s Safety Committee.
  8. Oversee setup and teardown of Hope Place graduation and other special events including audio and video setup.
  9. Oversee all donations given to Hope Place.
  10. Oversee the Boutique and volunteers who help organize and run it.
  11. Gather information and complete monthly reports as assigned. 
  12. Work proactively with WCM leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.
  13. Oversee the maintenance of professional and confidential client files related to case management and other services provided at various Mission sites.
  14. Drive between various ministry locations as needed.
  15. Promote spiritual health at HP by presenting a godly demeanor in interactions with residents, callers, visitors, and donors.
  16. Attend and participate in all Mission, Division and Department meetings and training, as required.
  17. Any other job-related duties as assigned by supervisor.

Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle’s Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Mission’s Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Seattle’s Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  5. Ability to successfully pass pre-employment drug and criminal background screenings.
  6. Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
    • Clean driving record
    • No current suspensions or revocations
    • At least 21 years of age
  7. Excellent organizational and interpersonal skills.
  8. Excellent written and verbal communication skills.
  9. Ability to multi-task, including answering multi-line phone.
  10. Ability to maintain courteous attitude in all situations.
  11. Knowledge of Microsoft Word, Excel and Outlook.
  12. Strong love for the Lord and for people.
  13. Concerned, caring heart for needy women and children
  14. Ability to work cooperatively as a team with other UGM staff.


Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
  2. Regularly lift and/or carry up to 20 pounds.
  3. Talk on telephone and use computer extensively.



High school diploma or equivalent required.



Clerical and reception experience required, supervisory experience required

Project Management experience preferred


Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.



Our mission is to bring the love of Jesus and hope for a new life to our homeless neighbors. 


Our vision is to see every homeless neighbor — beloved, redeemed, restored. 


Core Values

  • Sacred Relationships
  • Passionate Urgency
  • Strategic Effectiveness
  • Courageous Belief
  • Innovative and Scrappy