Intake Support Associate, Full-Time (KentHOPE)
Job Details
KentHOPE Day Center - Kent, WA
Full Time
High School
$16.69 - $18.92 Hourly
Nonprofit - Social Services

Seattle's Union Gospel Mission is currently looking for an Intake Support Associate to join the KentHOPE team in Kent, WA.  Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.

The  Intake Support Associate  supports the assessment and intake processes for ministries of Bridge, Bridge Plus, LINK, the Extended Care Program and Outreach in Emergency Shelters by providing high quality intake coordination, spiritual leadership and management for individuals seeking a recovery program or a pathway out of homelessness. Work with a team of staff to help create a safe, healing environment for faith based emergency programs that assists women and children on their journey to healthy relationships and independent living.

Our KentHOPE team is looking for its newest member and we think that could be you!

Shift Schedule:

Saturday - Wednesday from 9:00am - 6:30pm

Essential Job Duties

  1. Coordinate all aspects of the intake process including inquiry calls, phone screens, COVID testing and quarantine scheduling and coordination and intake to appropriate program.
  2. Assess applicant ability to live independently and evaluate special needs in areas such as health care, mental health, and addiction.
  3. Responsible for admission decisions in coordination with management.
  4. Identify inefficient/ineffective processes and implement improvements.
  5. Meet weekly with supervisor to discuss status of women and children in intake process and any pertinent program information.
  6. Record, report, and maintain required pre-intake screening tools and statistical information into Clarity.
  7. Maintain an atmosphere in all intake spaces including quarantine that will be most conducive to safety, dignity, and cleanliness.
  8. Directly coordinate with mission programs including outreach, S & R, WCM, and outside agencies who serve homeless women and children seeking shelter and programs.
  9. Responsible for maintaining 80% bed capacity at KentHOPE Emergency Shelter.
  10. Will develop and maintain relationships with providers to offer needed services to guests.
  11. Use independent judgment regarding program resident discipline, including barring and exiting based on Bridge, Bridge Plus, ECP, and LINK Program guidelines and Mission policies.
  12. Perform drug screening for women when appropriate for program upon intake.
  13. Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships, which will serve as a leadership example for program men.
  14. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All staff are encouraged to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization. All employees are expected to interact positively and cooperatively with our volunteers.
  15. Uses independent judgment to enter/exit program participants.
  16. Attend and participate in all Mission, Division and Department meetings and training, as required.
  17. Any other job-related duties as assigned by supervisor.
  18. Ability to become a mission approved driver and drive potential intakes to COVID testing, as well as drive program guests to appointments and other tasks as assigned.

Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle's Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Missions Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  5. Ability to successfully pass pre-employment drug and criminal background screenings.
  6. Ability to work through complex situations quickly and provide a high level of customer service,
  7. Ability to use software applications including Clarity, Microsoft Teams, and Microsoft PowerPoint
  8. Proficiency in Microsoft Word, Excel and Outlook.
  9. Ability to monitor security camera system of the facility.
  10. Excellent writing, communication, organizational, and interpersonal skills required.
  11. Ability to successfully manage multiple responsibilities at one time required.


Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
  2. Regularly lift and/or carry up to 20 pounds.
  3. Talk on telephone and use computer extensively.
  4. Ability to stay awake during overnight hours.
  5. Ability to wear a mask for the entirety of the shift




High school diploma or equivalent required.




1 year customer service experience required.

1 year working in a social services environment required.




Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.


Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.


Vision Statement

Every homeless neighbor beloved, redeemed, restored.


Core Values

  • Sacred Relationships
  • Passionate Urgency
  • Strategic Effectiveness
  • Courageous Belief
  • Innovative and Scrappy