Clinical Informatics Manager
Job Details
Family Health/ La Clinica-Wautoma - Wautoma, WI
Full Time
4 Year Degree
Information Technology

The Clinical Informatics Manager transforms health care at FHLC by analyzing, designing, implementing, and evaluating information and communication systems that enhance individual and population health outcomes, improves patient care and efficiencies, supports financial improvement, and strengthens the provider-patient relationship. Additionally, this position provides ongoing support of assigned system applications and software (OCHIN Epic, Dentrix, AZARA, WELL, ASCEND, Policy tech, etc). The site specialists report to this position.


  • Develop, implement, organize, and maintain data information and reports in a way to document and understand operational performance along with the clinical outcomes.
  • Collaborate with the quality team, senior management, providers, and site specialists to design, develop and analyze reports that will support clinical operations which will lead to improved service and clinical outcomes.
  • Apply quantitative, qualitative, and statistical analytics expertise to support FHLC’s mission, vision and values.
  • Assists with the implementation and support of all EHR technology, monitoring EHR procedures, assist with process redesign, ensuring data quality, facilitating compliance, resolving data discrepancies and training FHLC staff.
  • Provide guidance and support to facilitate the implementation of clinical information systems. This includes facilitating the development of policies and procedures; coordinating integration efforts between clinical, financial and administrative functions; and supporting the design, implementation, updates and evaluation of information and data systems.
  • Support/collaborate with the site specialists and super users to develop and deliver training and technical support on topics such as documentation, policy, patient-centered medical home (PCMH) practices, UDS compliance training and standards (e.g., scheduling appointments and other healthcare access facilitation), and other topics related to improving community health practice and leadership. This includes helping end-users problem-solve.
  • Provide development consultation to help FHLC reach strategic goals, comply with state and federal standards, and resolve problems. This includes working with senior leaders, committees and working groups to plan and implement changes, facilitating problem-solving processes (e.g., identifying issues and outlining action plans); and assisting leaders with planning and assessment.
  • Collect and analyze data from our electronic health record (EHR) system (EPIC), to facilitate ongoing improvement in the provision of care across all direct patient care services
  • Key functions include validating, interpreting, and integrating information in a strategic manner using data expertise to maximize the effectiveness of the EHR
  • In collaboration with the Director of Quality and Compliance (DQC), design optimal workflows by harmonizing EHR workflows with quality interventions, such as population health analytics, disease management, FTCA redeeming applications and other quality performance programs and initiatives.
  • Coordinate and work with OCHIN Epic representatives, site specialists, super users and end users to ensure applications meet organizational and end user needs.
  • In collaboration with the DQC, recommends innovative ideas, processes and/or procedures for enhancements and modifications applying best practice principles.
  • Provide end-user support through telephone calls, emails and in-person, recommending additional training where appropriate.
  • Deliver communication about new functionality and system changes to IT Department and senior leaders.
  • Participate on assigned committees as an active member to identify and provide support to clinical end users with optimization requests and reporting/analytics needs.
  • Serve as a member of multiple project teams. May serve in a lead role within a complex project or sub-project that pertains to data, operations, quality, and EHR improvement/updates, etc., i.e. UDS optimization, new service line implementation.
  • Demonstrate knowledge of clinical workflows and their impact on productivity by advocating for best practice workflows that reflect positively on service line efficiency.
  • Design specifications for new reports. Modify existing reports as necessary and validates new system reports.
  • Facilitate the coordination, collection, and analysis of process and outcome data, for frequent reporting of clinical related data.
  • In collaboration with Human Resources and the Director of Quality and Compliance, initiate the processing of applications and reappointment paperwork of Licensed Independent Practitioners (LIP) and other certified or licensed healthcare practitioners (OLCPs), checking for completeness and accuracy and compliance to FTCA.
  • Develop and present a monthly report related to topics such as (EHR enhancement, training programs, department progress, compliance, etc.)  to the Chief Operating Officer, COO.



This position requires an individual who has the ability to:

  • Be analytical with problem-solving skills.
  • Exercise independent judgment.
  • Project self as leader and team player.
  • Maintain confidentiality.
  • Be well organized and able to manage multiple priorities and requests simultaneously.
  • Establish and maintain effective working relationships with other employees and the public.
  • Work under pressure, communicate and present information
  • Read, interpret, and apply company policies and procedures.
  • Identify problems, recommend solutions.
  • Organize and analyze information.
  • Knowledge of computer applications including EHR, Microsoft Word, Excel, Provide excellent customer service to staff and patients.
  • Communicate and interact effectively with peers, management, representatives or external organizations and the public.


Education:  Associate Degree in business administration, analytics, or similar field. Bachelor degree preferred.  Experience will be considered in lieu of educational requirements.


Experience: Five to seven years’ experience working with EHR (preferably EPIC), data analytics, and working with adult learners in a health care setting is preferred. Experience with the principles of project management


Candidates should have experience and knowledge in:


  • Organizational policies, procedures, and systems.
  • Office management, techniques, and practices.
  • Research methods and procedures sufficient to compile data and prepare reports.
  • Grammar, spelling and punctuation.
  • General project management procedures and systems


English language required.  Ability to read & interpret documents, reports & correspondence. Ability to speak effectively before groups and/or individuals.