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Operations Director

Job Details

TNMEM Whitten - Memphis, TN
Fully Remote
Full Time
4 Year Degree
Road Warrior


Position Summary

The Operations Director will plan, direct, coordinate and provide leadership to the assigned area, overseeing retail/sales/facility activities in the field organization, ensuring development and implementation of efficient operations by putting people first, providing clear and positive leadership and taking accountability for the success of an overall Zips Region.

The Operations Director is responsible for the complete Region P&L. It is critical that they actively analyze real-time data, generate quick insights, and communicate key decisions that maximize business profitability. The expectation of this role is to be an owner, leading with their heads up to execute the strategy while proactively planning for normal business challenges that arise.

A successful OD will take accountability for the decisions made and own the results of those decisions. They will need to be clear, transparent communicators, having ongoing dialogue with their teams, cross-functional partners, and senior leadership.

Success will be measured across four key areas: 1) EBITDA growth through a mix of topline sales increase and expense management to exceed budget; 2) Net member growth through conversion and retention; 3) Employee staffing and retention rates across the Area, with specific attention to the DM, SM, and CSA roles; 4) Operational excellence focused on key metrics (wash downs, standards, etc.) to deliver a best-in-class employee and customer experience.


Minimum Qualifications (Knowledge, Skills, and Abilities)

Skills and qualifications that assist in efficiently completing this job include:

  • Must have 7+ years of multi-unit management experience in related field
  • Bachelor's degree in Business, Marketing, Finance or related field; OR Extensive experience as Sales or Operational Manager required.
  • Preferred 1+ years of Car Wash Multi Unit Experience
  • Must be willing to travel
  • Strong verbal and written communication skills
  • Excellent sales and customer service skills
  • Excellent supervisory and leadership skills
  • Strong analytic skills, data driven with a proven ability to turn insight into action.
  • Thorough understanding of ZIPS services and those of immediate competitors in the surrounding Area
  • Proficient with Microsoft Office Suite, including TEAMS or related software

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • Moving about to accomplish tasks or moving from one worksite to another.
  • Adjusting or moving objects up to 20 pounds in all directions
  • Communicating with others to exchange information.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Assessing the accuracy, neatness and thoroughness of the work assigned.
  • Outdoor elements such as precipitation and wind.