Health Information Management (HIM) Supervisor
Job Details
Family Health/ La Clinica-Wautoma - Wautoma, WI
Full Time
4 Year Degree
Information Technology

The Health Information Management (HIM) Supervisor is a working manager role responsible for direct supervision of the Records and Referral Representative Team, assuring adequate staffing, effective operations, and full departmental compliance with all company and regulatory mandates, policies & procedures. The Health Information Supervisor will work closely with all departments to support efficient integrated operational workflows to support effective referral processes and electronic medical records management. 



  • Oversees activities related to the development, implementation, and maintenance of health information for all service lines in compliance with federal and state laws and generally accepted HIM best practices.
  • Authors, implements, and maintains written policies and procedures related to HIM scanning/archiving, processing, analyzing, and reporting information, confidentiality of health information, timely and accurate record completion, release of information, and all aspects of the referral process.
  • Engages in process improvement activities with the Records and Referral team and other leaders throughout the organization.
  • Serves as the organizations HIPAA Compliance Officer.
  • Assists in the training and education of organization staff related to privacy policies and procedures.
  • Develops and maintains appropriate privacy and confidentiality consent forms, authorization forms, and information notices.
  • In collaboration with the Director of Quality and Compliance, conducts privacy risks assessments and monitors organizational compliance with privacy policies and procedures. Including HIPAA breach investigations and reporting requirements.
  • Promotes a positive self-image of Family Health La Clinica with emphasis on customer service by treating patients, co-workers, providers, and external partners with courtesy and respect. Responds to customer needs in a positive and efficient manner.


Human Resources

  • Works in collaboration with Human Resources to fill staff vacancies, participating in employee screening, and providing hiring recommendations.
  • Ensure a smooth onboarding of new staff members.
  • Manages departmental scheduling to assure appropriate staffing.
  • Responsible for; reviewing and approving accurate employee timesheets, evaluating and approving paid time of (PTO) requests based on department needs, and assessing and approving overtime, as necessary. 
  • Manages employees’ performance and conducts performance evaluations and implements timely Performance Improvement Plans as appropriate.
  • Provide ongoing feedback that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved to team members regarding productivity, quality of services, customer service and teamwork. 
  • Responsible for working with employees to ensure that each employee understands their job description, the desired results associated with their work, and the resources
  • available to achieve the results. Related to this is also the responsibility of training and developing employees to ensure they are capable for performing their duties.



  • Manages department budget.
  • Utilizes programs and policies which will assist patients in meeting financial obligations for treatment.
  • Responsible for financial management of his/her assigned area. Monitor monthly financial statements and client/patient visits. Manage revenue, expenses, and staffing to ensure successful operations and financial stability.
  • Strong leadership, management, and organizational skills.
  • Excellent communication skills (written and oral), professional demeanor, good problem-solving skills, organized and detail oriented.
  • Proven experience working with a culturally diverse population.
  • Ability to work under pressure, while maintaining strict confidentiality.
  • This fast-paced position requires a high level of independence, attention to detail and flexibility.
  • Proven analytical and process improvement skills, including problem solving and quantitative reasoning, etc.
  • Team building and employee engagement skills; ability to lead, mentor, serve as a role model and convey a strong presence and professional image.


Bachelor’s degree in Healthcare, Information Technology, or related field; one or more years related experience and/or training; or equivalent combination of education & experience. American Health Information Management Association (AHIMA) certification, Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) strongly preferred.


Bilingual (Spanish) language desirable. Ability to read & interpret documents, reports & correspondence. Ability to speak effectively before groups and/or individuals.