Lead Gift Shop

Essential Functions and Duties
Gift Shop

• Serve as an ambassador of the Great Lakes Brewing Company brand in guest interactions
• ID all guests that look to be under the age of 30
• Enthusiastically greet guests, answer questions and offer suggestions regarding beer and merchandise. Accurately describes beer styles and specifics about Great Lakes Brewing Company Beer to customers when recommending beer purchases
• Counts and balances cash drawer; and adheres to proper cash handling procedures
• Straightens and folds merchandise throughout the shift
• Restocks shelves from in house supplies
• Maintains Gift Shop cleaning standards: Dusts all shelves; cleans all glasses; cleans windows, shelves and counters; empties waste basket and vacuums throughout shift; mops floors
• Continually checks for faulty merchandise, removes from shelves, tags reason for it removal, records in inventory log, and reports to Manager
• Audits and updates all price tags
• Checks beer expiration dates and ensures proper rotation
• Answers telephone and forwards calls where appropriate
• Completes data entry as needed
• Other duties and projects as assigned

Lead Gift Shop

• Assists with Tours and Hop College classes
• Complete beer orders 2-3 times weekly for the Gift Shop.
• Ensures Gift Shop display standards and opening and closing duties are being completed, checks opener/closer checklists, and addresses any issues with Gift Shop and Tours Manager and team.
• Completes and logs weekly visual standards audits in accordance with the visual standards guide.
• Places supply orders as needed for Gift Shop.
• Complete and log monthly Gift Shop inventory with Gift Shop and Tours Manager
• Receives and oversees processing of shipment, and reports any issues.
• Assists Gift Shop and Tours Manager with markdowns and keeping pricing signage updated
• Assist Gift Shop and Tours Manager with Gift Shop merchandising and displays
• Participates in Weekly Gift Shop and Tour Operations Meetings.
• Acts as Leader on Duty for both Gift Shop and Tour Shifts. Tracks daily sales and communicates goals with team and adjusts staffing as necessary.
• Counts and balances cash drawers.
• Responsible for opening/closing the store or symposium.
• Responds to GLBCinfo and Online Store inquiries and logs any Quality Assurance related inquiries in the QA Database.
• Assists with other duties as necessary.

Required Qualifications

• A minimum of 2 years of prior retail experience is required
• Passion for craft beer
• Solid verbal communication skills
• Exceptional interpersonal and customer service skills
• Ability to stay organized under pressure and make spontaneous decisions
• Must be detail oriented with a proven ability to manage multiple tasks and troubleshoot when necessary
• Comfortable with Microsoft Office Suite
• Ability to lift up to 60 pounds
• Ability to work on your feet for an extended period of time (up to 4+ hours)

Preferred Qualifications

• Cicerone Level 1 Beer Server Certification within 90 days of hire

Education

• Knowledge of craft beer, craft beer industry, and retail trends.