Customer Service Representative
Job Details
Marysville - Marysville, KS
Full Time
Description

Essential Job Functions:

  • Greet the public in person and on the telephone in a professional and hospitable manner; provide general information, answer questions and direct individuals to appropriate party as necessary.
  • Provide client support by communicating payment policy and collecting payments, scheduling appointments and ensuring concerns are directed to the appropriate staff.
  • Monitor clients in the waiting areas. Report concerns to Office Supervisor as necessary.
  • Balance the cash receipts as scheduled. Report variances to Office Supervisor.
  • Perform general clerical duties such as typing correspondence, preparing packets for meetings, processing mail, photocopying and faxing documents, taking minutes, scheduling meeting rooms and company cars and scheduling contractors as required in assigned office or upon request.
  • Cooperate as a team member and participate in cross training to help control fluctuating workloads or staff shortages. This may include temporary assignment to other agency offices.
  • Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials or participation in training events as approved by supervisor.
  • Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
  • Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
     
    Other Job Functions:

     
  • Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.
Qualifications

Minimum Qualifications:     High School Diploma or equivalent preferred.  Previous clerical experience including Microsoft Word, Excel and managing multi-line phone system preferred.

Strong oral and written communication skills using the English language required; multi-lingual skills preferred.

Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

 

 

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