ARE YOU A 911 TELECOMMUNICATOR INTERESTED IN JOINING THE TEAM OF THE FOURTH LARGEST POPULATED COUNTY IN THE STATE?
ADCOM911 is hiring lateral 911 Telecommunicators
offering a $5,000 Hiring Bonus* to join our team!
$28.48-29.33 hourly starting pay
** See Retention Increase Below
*Hiring Bonus Information
Lateral Dispatch positions hired will receive a hiring bonus of $5,000.00. The newly hired Lateral Dispatcher will receive $2,500.00 upon successful completion of the academy and passing the final exam. The remaining $2,500.00 will be received upon successful completion of the one-year probationary period.
Lateral Dispatch positions newly hired will be hired within the 1 Channel wage band. They will receive an increase in pay when they have passed the test for proficiency of the 1st channel. It will be between 2% and 3% based on their test score.
ADCOM911 was the first PSAP agency in the state of Colorado to take 911 calls, in 1975. As the dispatch center for the fourth largest populated county in the state, this fast-paced, exciting, challenging and rewarding career field is one of the most essential parts of public safety. ADCOM911 also provides an APCO Certified Training Program.
911 Communications Specialists are the first people to help when you have an emergency. As the backbone of Police and Fire Agencies, they are responsible for receiving and processing emergency and non-emergency calls for police, fire, medical and other emergency services.
During a normal day, 911 Communications Specialists receive and process emergency and non-emergency calls from the public. They determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance, or other emergency units as necessary. Beyond processing calls, telecommunicators also dispatch and track the locations of the four (4) police agencies, and four (4) fire agencies dispatched by the Adams County Communications Center, as well as Adams County Animal Control and Park Rangers. As incidents unfold, communications specialists enter, update, and retrieve information from a variety of computer systems and receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
This position supports the mission of ADCOM’s core values, which are “Honor, Integrity, Honesty, Positivity, and Service” Under general supervision, communications specialists process incoming non-emergent and emergent calls for police, fire and medical assistance and entering in the Computer Aided Dispatch (CAD) system. This position requires certification and provides training for (EMD) Emergency Medical Dispatch certification, which allows communications specialists to provide pre-arrival medical instructions. This position requires handling of highly sensitive and confidential information, searches for warrants, vehicle registration and driver’s information and appropriately requested. This position also plays a critical role in safety of the public and first responders throughout Adams County. This position environment is a 24 hour, 7 days a week operation and assigned shifts work varying hours, weekends, and holidays, to include, but not limited to day shifts, swing shift, graves shift. Hours assigned are based on a seniority shift bidding process.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
- Receives calls for service, provides instruction to callers if needed and enters calls in the Computer Aided Dispatch (CAD) system for appropriate dispatch based on the priority to the proper response agency or agencies including:
- Animal Control, Code Enforcement, Other City/County Departments
- Responsible for monitoring and responding to several radio channels at a time with duties that include:
- Answering incoming radio calls from field units.
- Updating, maintaining, and documenting all field activity using the CAD system.
- Maintains contact with all field units on assignment to determine their status and location.
- Providing additional call information as it becomes available and any other needed information requested by field units in an efficient, timely manner.
- Relaying pertinent information to other law enforcement agencies and or/ambulance companies as needed via radio, phone, or teletype.
- Providing vital Responder safety information from CAD system to departmental employees.
- Providing necessary information to maintenance crews, signal crews, tow companies, utility companies and various other non-public safety agencies.
- Makes inquires, entries, cancellations, and modifications in the CCIC and NCIC systems, including:
- Understanding of basic criminal classifications and civil situations.
- 100% accuracy in entering into the CCIC/NCIC computer systems persons, articles, vehicles, etc.
- Monitoring CCIC/NCIC terminal and handling confirmations and appropriate paperwork.
- Responsible for providing pre-arrival medical instructions using PowerPhone, including:
- Obtaining EMD certification.
- Completing required continued education to maintain certification.
- Maintaining required certifications for continued employment.