Adventure Tour Coordinator
Job Details
Pink Jeep Tours Inc. - Sedona - Sedona, AZ
Full-Time/Part-Time
Sales

POSITION SUMMARY

The Adventure Tour Coordinator serves as the full-service on-site concierge at Hilton Sedona Resort at Bell Rock (Hilton). They are responsible for serving the needs of Hilton guests seeking assistance with booking activities, dinner reservations, area directions and overall general information about Sedona and Arizona. The Adventure Tour Coordinator will work as part of a team sharing guest services responsibilities and communicating closely with his or her coworker to ensure the highest level of customer service.

ESSENTIAL RESPONSIBILITIES

  • Become very knowledgeable and familiar with activities, restaurants, attractions, hiking, driving directions, etc. in Northern Arizona and Statewide.
  • Use your expertise to identify and make recommendations to the guests based on guest’s requests and questions.
  • Sell and book Pink Jeep Tours, as well as other vendors to the Hilton guests.
  • Recommend restaurants and make dinner reservations for Hilton guests.
  • Assist Hilton staff where appropriate with guest related issues.
  • Track guest bookings and reservations using the Pink Jeep Tours Gantt as well as the dedicated Hilton Gantt.
  • Know and understand sales goals for Pink Jeep Tours bookings / revenue and work to attain these goals.
  • Engage guests in pre-arrival communication to schedule activities/tours before they arrive on property.
  • Assist in any opportunities provided by Hilton to meet and network with Hilton guests.

QUALIFICATIONS AND EXPERIENCE

  • Extensive knowledge of Pink Jeep Tours and area knowledge
  • Great customer service and sales skills
  • Outgoing personality
  • Relationships with local community contacts and experience highly desirable
  • Excellent interpersonal, communication, and customer service skills
  • High level of integrity, good judgment and problem-solving skills
  • Strong team player that is self-motivated and takes initiative
  • Ability to motivate, organize and prioritize work load
  • Effective time management and multi-tasking capabilities
  • Proficient computer experience required (MS Windows, E-Mail, Word, Access, Excel)

ESSENTIAL PHYSICAL REQUIREMENTS

  • This is an office type work environment where strong communication and organizational skills are required to ensure the guests expectations are met / exceeded
  • Ability to use computers, phone systems, calculators, copiers and general office equipment
  • This position will involve standing at the kiosk for possibly extended periods of time working with the guests on their itineraries
  • Office work, walking, and ability to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 20 lbs

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

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